Sterling McCall Toyota

(1,927 reviews)
Visit Sterling McCall Toyota
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 8:30am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed
New (888) 251-4204 (888) 251-4204
Used (877) 328-4404 (877) 328-4404
Service (877) 803-1344 (877) 803-1344

Reviews

(1,927 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sterling McCall Toyota from DealerRater.

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I just have to say that I drive clear across town passing

I just have to say that I drive clear across town passing other Toyota service departments because Sterling McCall?s Earnest Umana ever! And all the other service reps here also have been very professional, helpful, and great to work with! Ever since my first time coming out here many years ago, I?ve returned. They?ve never let me down.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Christine, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

My salesman Steven Thomas was very selfish and only

My salesman Steven Thomas was very selfish and only focused on money. He used a lot of curse words while on my test drive. Very unprofessional! My car did not even get washed after it was purchased

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hello Biancagiles8, My name is Brian Luviano General Sales Manager here at Sterling McCall Toyota and I would like to get more feedback about your experience. I will definitely will be using this review to train our sales staff in professionalism. Would you please give me a call at your earliest convenience at 713-349-4864, please? Thank you! Brian Luviano General Sales Manager bluviano@sterlingmccalltoyota.com

Best of the best place to buy any Toyota model.

Best of the best place to buy any Toyota model. My salesman name Son Vu was very helpful, know my needs and made it happen. Managers and all staff were very friendly and professional. Will always buy my Toyota here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello, we're happy you found Son to be so supportive during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

My wife and I both had our cars in for assessment and

My wife and I both had our cars in for assessment and repairs . She has a 2001 Camry and I have a 2006 4 Runner. She needed quite a bit of work ( $4500 ) whereas my 4 Runner may need a new transmission in the future, Ernest was our advisor and I have had him before. He is very attentive, helpful, goes out of his way to assist, and we trust him to be honest with us. . He is one of the reasons we always go back to Sterling McCall . That and the fact that we have bought all our last 5 cars , all Toyotas from Sterling McCall ( 2 Corolla?s ; 2 Camrys and 1 4Runner.)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

I am so excited, enjoying my new 2025 RAV4 Hybrid,Camilo

I am so excited, enjoying my new 2025 RAV4 Hybrid,Camilo was so professional and patient with me,If you are looking for a new Toyota vehicle Sterling McCall Toyota you have to visit,,thank you Camilo

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Timely and efficient.

Timely and efficient. My rep was very professional and informative. I was not satisfied with the time I waited after I was told my vehicle was ready. I waited outside at least 15 minutes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello, thank you for leaving feedback. Please reach out to us at (713) 270-3900 so we may identify ways to improve your experience.

I am grateful for the service on my car.

I am grateful for the service on my car. The staff was very kind. The wait time was a bit long, but totally understandable due to the ongoing renovations.?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Patricia, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

I waited 1 day for a change of a tire, customer service

I waited 1 day for a change of a tire, customer service is also not welcoming . They make you pay a lot of money whnen you buy but then service is very low

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Rahmi, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

Excellent my helper Jose great he did not know about my

Excellent my helper Jose great he did not know about my $2 lost because he was not when my car was dropped to the front I notified to Supervisor Edwin Solorio as he was identified Not badge! He answewd natbe you miss placed the $2 en your purse !! I did not have purse i notified to Edwin i removed from the car box $50 d�lares and i left the $2 in case somebody tack them He answered Technician did Not take i dis not pointe anybody ?Somebody from Toyota took the $2) it is my first tome in more than 20 yesrs i had been a Toyota customer Drivers Technicians etc the car pasa for a lot of hands I said i Do Not Need the $2 but this needs to be address with your Staff meetings with Staff in 03/24/25 between 1:30 and 4:45 pm i wsited more than 3 hours I reinforced to Edwiin i am Not crazy i am mentally excellent retired RN Yes i am 70 y/o active sport person Please make a meeting with everybody that touched my car Please

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Gladys, we regret to hear that you are displeased with your recent experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (713) 270-3900. We look forward to hearing from you.

They are the Best.

They are the Best. Took my car to Fred Haas (where I purchased from) but they never diagnosed leaky gasket issues. Tried to sell me other unnecessary products. The same day , went to Sterling who fixed everything—still under warranty and provided car rental for a few days. I paid nothing. Sterling is honest, professional and friendly. Kudos to the management and service department. Thank you very much gentleman. I Will NEVER go back to Haas! They are lazy and dishonest. I wasn’t interested in their new coffee machines- just my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!