Reviews
The advisor never show up i have to found myself somebody
The advisor never show up i have to found myself somebody to help me i text nothing
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Sandra, My name is Paul Krenzer, I apologize for yuor service visit experience. Please contact me directly if you have any questions or further assistance. Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com
It was a no good customer service this time.
It was a no good customer service this time. Did not get a copy of work order for the service that they need to do on my 2021 RAV4 Hybrid. This is the first time I got a lousy service
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Maria, Hello, my name is Paul Krenzer, I am sorry to hear that we did not live up to our normal standards. Please reach out to me directly and I will be happy to help you. Regards Paul Krenzer Aftersales Director Sterling McCall Toyota 713-270-3708 pkrenzer@group1auto.com
I appreciate being notified about needing to purchase
I appreciate being notified about needing to purchase parts that weren’t covered by warranty, but was shocked by how limited the warranty was.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Dear mkkh45, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Quick, and easy to work with.
Quick, and easy to work with. Answered any questions I had and tried helping the best they could
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Great job, great service.
Great job, great service. Service tech gives me information of repair needed and request bring in for repair next time. Clean and neat inside and outside.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Christopher, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Quick and friendly service.
Quick and friendly service. Busy on Monday, so came back Thursday and had no issues. I was told it would take an hour for oil change, but was done in about half an hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Quick and friendly service.
Quick and friendly service. Busy on Monday, so came back Thursday and had no issues. I was told it would take an hour for oil change, but was done in about half an hour.
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- Overall experience 1.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your visit. Please contact us if there's anything we can do to make your next visit a 5-star experience for you! Keegan Savell General Manager
Moses was great to work with.
Moses was great to work with. He is a professional and very knowledgeable at his job. I highly recommend you ask for him because he will get your deal done and have you in your new car. He was very patient and helped set up some of the features in the car I wasn't familiar with. Definitely would purchase another vehicle from this dealership and refer my friends.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Moses was great to work with. He is a professional and very knowledgeable at his job. I highly recommend you ask for him because he will get your deal done and have you in your new car. He was very patient and helped set up some of the features in the car I wasn't familiar with. Definitely would purchase another vehicle from this dealership and refer my friends.
Excellent customer services, service advisor recommends
Excellent customer services, service advisor recommends what service needs to be done after technician appraisal of car problems. They take pictures of your car to clearly explain what needs to be done. Toyota services does not disappoint. My car is in good hand for the past 8 years.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Sterling McCall Toyota!
Ernest Umana assisted me with my oil change for my 2021
Ernest Umana assisted me with my oil change for my 2021 Highlander. He was professional, courteous and really nice. I will be going again today to take my 2024 Toyota Tundra for service and will ask for him, so he can assist me again.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Joann, we're happy you found Ernest to be so supportive during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.