Reviews
Services - where I took my vehicle for most of
Services - where I took my vehicle for most of maintenance work. Usually they are fairly efficient. Maybe the remodeling has exerted some impact on that efficiency. Longer wait. The app to approve services involves using personal devices. My advisor took care of an issue due to miscommunication in recent visit, with calmness and good attitude, I give them, advisor and the management a thumbs up.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out to our General Manager at solszewski@advantagecars.com so we can work toward a resolution.
Too much wait time.
Too much wait time. Was there for over 4 hours to buy a car I already knew I wanted
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
Hello Nicole, My name is Luis Guerra, Preowned Director at Sterling McCall Toyota. I sincerely apologize for the inconvenience and the frustrating experience you had with the long wait time—four hours is far too long to buy a car. We truly value your feedback and will use this as a training opportunity to improve our customer experience moving forward. I hope we have another chance to earn your business in the future and would love the opportunity to provide you with a much better experience. Please feel free to reach out if there’s anything I can do for you. Luis Guerra Preowned Director lguerra@sterlingmccalltoyota.com
Good service.
Good service. They were very thorough on what my car needed and gave me a print out as well.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi Tonifuq, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Great customer service and easy to book for maintenance.
Great customer service and easy to book for maintenance. Very enjoyed to purchase vehicle here!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Janice, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Poor communication from James Chatman.
Poor communication from James Chatman. Make me wait for about 4 hrs in the waiting area just to tell me they didn’t have the parts in stock to change my truck break pads, after requesting for updates at different times. Didn’t offer an option to make it right, just sorry!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My name is Art Whatley and I am the Service Director at Sterling McCall Toyota. I apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime at 713-270-3924. Regards, Art Whatley Service Director awhatley@mccallgroup.com
Facility super nice, but they are expanding at this time.
Facility super nice, but they are expanding at this time. Sales people extremely nice. Was not pressured to buy the car. Finance ma was very easy to deal with. After review we bought the extended warranty as this is third luxury car and repairs cost more on them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Richard, we are very happy we could provide you with a positive experience! We hope you have a great day!
I went to oil change there.
I went to oil change there.They change oil no problem and they also did inspection They send me the link and suggestion about tire repair but my car is also warning engine required maintenance and nobody mention about that.Also i send text messages to the person this maintenance require warning related your suggestion?No answer yet.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello ggebes, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Bryan Lehr again as always provided excellent service.
Bryan Lehr again as always provided excellent service. He displayed gratitude for stopping by, advised about current and future maintenances.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Bryan to be so supportive during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.
Great service I always see Hanna goes through everything.
Great service I always see Hanna goes through everything. But everyone is friendly helpful only Iplace I would go .They always answer my questions plus I feel Hanna and team are on the Customer side .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Maryhelen, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
I just had to get a new key & fob made & programmed, and
I just had to get a new key & fob made & programmed, and Brayan was very helpful & pleasant. It was a breeze, i met Kathie Marsh, the. IP concierge, who showed me around, & we had a delightful conversation. She told me what to expect, & how & where to pay & pick up my car when they were through.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeannine, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.