Reviews
Service department has gone down and they have tried to
Service department has gone down and they have tried to be too tech centric but not have people ready to explain the repair details. There is a difference between IT efficiency and good customer service. Maybe Sterling will figure it out when people stop coming.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Service Director pkrenzer@sterlingmccalltoyota.com
Bad experience today both the assistant manager and
Bad experience today both the assistant manager and advisor named Edwin and Oscar were careless about my car it was camry after 3 hours it was ready to pick up but Oscar was busy on phone and i was standing in front of my car for pick up and and the manager told me you have Highlander though it was camry it seems both were least interested to deal with me
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
I apologize that you experienced having your vehicle serviced. Can you please contact me so I can make this right? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Art Whatley Service Director awhatley@mccallgroup.com
Thank you Brayan Lehr for all your help, you and your
Thank you Brayan Lehr for all your help, you and your team made my visit to Toyota very pleasant, everybody always friendly and ready to help me! 😊🚙
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Silvial, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! Feel free to reach out to us if you need anything. Have a wonderful day.
Sterling McCall Toyota has done a good job servicing our
Sterling McCall Toyota has done a good job servicing our two cars for many years.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jeantallman, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I had a car oil change and went for service.
I had a car oil change and went for service. After a 2 hr wait I was asked to collect the car. Seems like they didn’t do the oil change and gave me back the car with an all green report. The car Dashboard still shows as oil change required. I have been trying to reach them to confirm for the last three days and yet no one has confirmed on if they missed it or what. Very poor customer service and not the first time I have experienced something like this.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Service Director pkrenzer@group1auto.com
Very Clean,very pleasant atmosphere and great service,no
Very Clean,very pleasant atmosphere and great service,no pressure I felt comfortable till I was ready to move forward..Thank you all.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Came for service satisfied with repairs the advisor was
Came for service satisfied with repairs the advisor was very helpful pleased with the service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carlton, we're happy you found our staff to be so helpful during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.
Came to get 15000 mile maintenance on my Camry.
Came to get 15000 mile maintenance on my Camry. Was told they would top off fluids, rotate tires and alignment. Was called shortly after dropping out off saying it was ready, which I found odd. Got there and when I got in my car, the low washer fluid notification was still on. I check the fluids, and nothing was done. Tires were still in the same position when I dropped it off. I purposely made sure the tire caps were different colors and I left one off. My rear passenger tire is different than the other 3. It was also in the same place so that means they were not rotated or aligned. Y'all are such xxxxing crooks and idiot even put a service sticker for my next oil change. Y'all didn't even change my oil! I just changed it 800 miles ago. That goes to show this place is full of frauds. How many people you do that too. The sticker for the oil change is hilarious! Stay away from this dealership. The one in Fort Bend did the same thing to me 2 years ago.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Paul Krenzer Service Manager pkrenzer@group1auto.com
Phuc vu tot, nhiet tinh, gia ca phai chang, khong cho doi
Phuc vu tot, nhiet tinh, gia ca phai chang, khong cho doi lau, noi chung dat yeu cau
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
We've had the same technician several times.
We've had the same technician several times. Everyone there greets you with a smile. Have been getting my truck serviced there for over 4 yrs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kostas, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!