Reviews
Great customer service professionals helpful informative
Great customer service professionals helpful informative good take care of my vehicle I happily recommend this dealer my experience always it is great and looking forward to visit sterling McCall
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Javier, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!
Very good Very good customer service I will always try to
Very good Very good customer service I will always try to come here for service.i will recommend to other my friends for future repairs
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Dilip, we are very happy we could provide you with a positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
The experience overall was very good.
The experience overall was very good. The customer service was outstanding. I was able to find a vehicle that was economical and comfortable. I definitely would recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Very satisfied with advisors Jordan Abuain and Nilson.
Very satisfied with advisors Jordan Abuain and Nilson. They were very attentive and addressed all questions perfectly. Have had a pleasant experience with them. I highly recommend them
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!
Muy bien servicio y te atiende con mucha amabilidad no
Muy bien servicio y te atiende con mucha amabilidad no me quejo muy profesional José
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hola, ¡nos alegra mucho haberle brindado una experiencia tan positiva! No dude en contactarnos si necesita algo. Que tenga un buen día.
Service representative Brayan Lehr was very courteous and
Service representative Brayan Lehr was very courteous and honest in providing the service I needed for my 2011 Highlander, service time was quick and customer waiting room was very clean with free drinks and coffee.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Frank, we're happy to hear you had such a positive experience with Brayan! Feel free to reach out to us if you need anything. Have a wonderful day.
I just experienced the worst bait and switch scam from
I just experienced the worst bait and switch scam from Sterling McCall Toyota. I found a tundra they listed online at a price I liked. Sent an email through cars.com to Sterling McCall about the truck and they sent me an all inclusive quote for the truck. They asked if I wanted to come and test drive the truck. So we set an appointment for Saturday morning. My wife and I drove an hour to the dealership and spent two hours there waiting and then test driving the truck. After the test drive the salesman brought a different all inclusive quote for the truck, for $5k more than what I was originally quoted. I showed the salesman the quote that was sent to me, and he went to get his sales manager. The sales manager returned and told me the quote I initially got was a "glitch" and they couldn't honor the quote they originally sent me. We immediately left. A total waste of our Saturday. Don't trust Sterling McCall Toyota. I'm seriously considering a DTPA lawsuit against them.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Chris, I just left you a voicemail, My name is Brian Luviano General Sales Manager here at Sterling McCall Toyota if you could please give me a call at my direct number 713-270-3748. Thank you for bringing this to my attention. I apologize for the inconvenience and I would like an opportunity to fix this and to earn your business. Talk to you soon. Thank you! Brian Luviano | General Sales Manager
The experience overall was very good.
The experience overall was very good. The customer service was outstanding. I was able to find a vehicle that was economical and comfortable. I definitely would recommend this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Svc advisor goes above and beyond(Oscar Casas).
Svc advisor goes above and beyond(Oscar Casas). Been dealing with him for over four years, great guy to approach with vehicle questions. Thumbs up!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. We are always more than happy to assist you if anything else comes up. Take care!
Oscar added extra charges that i did not ask for to be
Oscar added extra charges that i did not ask for to be done on my vehicle. Did not ask me if it was something i wanted to be done. As a woman i feel taken advantage of. I would rather go get my oil change somewhere else.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Adrianna, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director