Reviews
I waiting 5 hours just for oil change terrible service
I waiting 5 hours just for oil change terrible service I won't recommend it
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Jose, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
I usually don?
I usually don?t write a review unless it?s worthy. Today I came in to your service department for car maintenance and I was assisted by Nelson Flores. From the time I came in he greeted me with smile and explained the process and possible wait time frame which was very important to me. Nelson was professional, knowledgeable and extremely pleasant. He answered all of my questions with confidence which made me feel like my car is in good hands. His communication was on point and when my car was ready, he thanked me for my business and requested for future business. I am very pleased with your service department because of Mr. Flores. He is definitely an asset to your company and I wanted you to know this. I hope he gets the recognition he deserves and this review will be communicated with him. Because of him you now have a lifetime customer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Kara, thanks for your praise and kind comments about Nelson. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Came for oil change .
Came for oil change . Appnt time was 11:20 , arrived on time . But left facility at 3:05 . Service advisor ( oscar ) not professional, and rude . tried to push me to buy services , didnt want to listen when i was talking . He needs coaching for sure . Also it was chaos at dealership, cant find service advisor , signs not clear in facility.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Orkhan, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
It was ok, everyone seemed to very rush and not care
It was ok, everyone seemed to very rush and not care about customers . It's typical for dealer
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 270-3900.
It took almost 2 hours for oil change and tire rotation.
It took almost 2 hours for oil change and tire rotation. Only 2 tires rotated instead of 4 tires. Not going back to this dealer!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Duke, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Great service, professional, poignant, and kind.
Great service, professional, poignant, and kind. On time , polite , fast service and good communication. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Mitra, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
I waited 6 hours for oil change and tire rotation, no one
I waited 6 hours for oil change and tire rotation, no one kept me updated it, and my car key was lost or given to someone else.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
My experience was fine.
My experience was fine. A little inconvenience due to the renovation here at the dealership. It was little linger getting requested service, but I hung in here.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mildred, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I have my car serviced here for a long time, And never
I have my car serviced here for a long time, And never had any problems before. Today I am facing a bait and switch, jack up Heavily from Coupons price, discount price to Actual quoting price.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Tommy, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
I am not happy.
I am not happy. I wanted to replace my tires with Michellan tires but the the person who attended me confused and suggested to go for Yokohama tires. I feel very bad for making that choice. Can you do something for it.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Jose, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director