Reviews
Bryan Lehr again as always provided excellent service.
Bryan Lehr again as always provided excellent service. He displayed gratitude for stopping by, advised about current and future maintenances.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Bryan to be so supportive during your experience here at Sterling McCall Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.
I waited nearly a half hour for my assigned service
I waited nearly a half hour for my assigned service advisor to get to me to check me in. The online status tracker was not kept up to date. They didn’t wash the car, which my Subaru dealers did routinely.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. General Manager solszewski@advantagecars.com
Good quick service always a delight to have Jean Zelaya
Good quick service always a delight to have Jean Zelaya help me out so I can get what I need
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Luis, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The dealership is in the middle of upgrading so
The dealership is in the middle of upgrading so everything is out of place. They had to order my part from out of town. It took little longer than expected. The service writer Hugo was most helpful and kept me updated with everything. Thank you Hugo.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello Aktundra4x4, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Art Whatley Service Director Sterling McCall Toyota awhatley@mccallgroup.com
Took in my Camry for routine inspection.
Took in my Camry for routine inspection. My service advisor Rey was friendly and the service was fast. Dealership was under construction but still clean and organized.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Sean, we're happy you found Rey to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Rey and Carlos were awesome.
Rey and Carlos were awesome. Super helpful! They explain details and options ok the service. Mr. Flores was friendly and servicial. Mr. Rey is friendly too
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Glenda, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Satisfaction.
Satisfaction. We will come back for service. Dealer has fixed the recall and Pedro is a good assistant service manager. I have received the text messages to update my Toyota status during the service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, we're happy you found Pedro to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Even though they are under construction, they were kind
Even though they are under construction, they were kind and efficient. James was very helpful.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
Easy process in purchasing car and great experience with
Easy process in purchasing car and great experience with sales person, Moses. Good service all around. Happy customer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are very happy Moses could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service took a long time.
Service took a long time. Nearly 2.5 hours for oil/ filter change. I had a scheduled appointment. There was construction happening which slowed things down. Perhaps so many appointments should not have been scheduled while this was happening.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
My name is Art Whatley, and I am the Service Director at Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director Sterling McCall Toyota 713-270-3924 awhatley@mccallgroup.com