Reviews
Took my truck to sterling mc call toyota to replace the
Took my truck to sterling mc call toyota to replace the defective rim they installed sold to me by a certain andrew from parts dept.and pedro from service log me in for a 1hr to 2hr job he said one piece of rim but unfortunately more than 4 hrs of wait to replace a FACTORY DEFECT rim according to pedro that they installed shout out to this two guys and 2nd time to get factory defect parts from this dealer no more third time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Carlos E., My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
The service was great.
The service was great. My service advisor was awesome. She kept me updated on the status of my vehicle and she valued my time. Lots of construction are happening at this dealer and I wished if they close one section at a time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rachad, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I’m satisfied with my car service and all staff is
I’m satisfied with my car service and all staff is treated very well and nice
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Sterling McCall Toyota
Bad service, they took 3 hours to do oil change and tire
Bad service, they took 3 hours to do oil change and tire rotations. And didn’t apologize for the wait
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello rosa, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Had an appointment at 12 didn’t leave until 2:05 for a
Had an appointment at 12 didn’t leave until 2:05 for a simple oil change & rotation. Otherwise pretty nice staff just very slow service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello camtayneal , My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that this situation has arisen. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
Excellent service and quick repair worker are very good
Excellent service and quick repair worker are very good since you enter to dealer personal very kind
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
It Was great there were fast they were very professional
It Was great there were fast they were very professional and they did what they told me they would do by Purchasing the warranties that I got With the truck
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
I am 76 yrs old.
I am 76 yrs old. I have dealt with many Dealership?s service departments and have dealt with quite a few service advisors. SMT service department is the best run out of all of them. And Hugo is the best service advisor I have ever worked with.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Frank, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
The agent that helped us get our 4Runner(Mr.
The agent that helped us get our 4Runner(Mr. Denzel), is so knowledgeable and he will do all what it takes to make one feel relaxed and confident in what you?re getting. Keep it up, Denzel.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Hamza, we're happy to hear you had such a positive experience with Denzel! Feel free to reach out to us if you need anything. Have a wonderful day.
Good job but the filter in the dashboard was not checked,
Good job but the filter in the dashboard was not checked, hence not changed. I hope next time i come around for service this will be changed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello firstlove2yes, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize that you did not have the filter changed. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director