Reviews
Mi última experiencia demoré tres horas para que me
Mi última experiencia demoré tres horas para que me entregaron mi carro hoy apenas estuve una hora en el concesionario fue extremadamente rápido por lo que salí muy complacido de allí
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola, ¡nos alegra haberte ayudado! Si necesitas algo más, no dudes en llamarnos o visitarnos. ¡Que tengas un buen día!
Awesome assistant manager .
Awesome assistant manager . Communicates to the needs of the customer.keep it up! More power!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Roxy, we're happy you found our staff to be so supportive during your experience here at Sterling McCall Toyota. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Prompt professional and thorough Jose the greeter set
Prompt professional and thorough Jose the greeter set the experience Short waiting time with no appointment
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Jose! Feel free to reach out to us if you need anything. Have a wonderful day.
Great customer service.
Great customer service. They know their work. Now I will come to Sterling McCall Toyota to do my car services. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Saidou, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
I am partial to Sterling McCall as I have bought in 3
I am partial to Sterling McCall as I have bought in 3 Acura and 3 Lexus in the past. Today I had a routine service done and I?m a bit disappointed. My skid plate on my TRD pro was improperly installed and I noticed a missing aluminum washer. Now I can?t for certain know how this happen but it would be ideal to be made aware of this issue prior to leaving the dealership.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Antonio, thank you for taking the time to leave us your honest feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (713) 270-3900.
So everyone was great.
So everyone was great....the only problem I had was my recirculation button was not working after I had my wife AC actuator on the passenger side replaced a few months back. It worked fine before that was ever fixed, but now I have to pay 2900$ to replace that. I still gave them 4 stars because of the professionalism they showed and let me know what was wrong and my options to fix. I still believe it was damaged after the work from the first time. But that's another story.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeevan, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
I sat there waiting for over 2 hours for an ?
I sat there waiting for over 2 hours for an ?express? lube. I will never go back again. They are getting a remodel and the entire place is in disarray
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Michael, My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director
You guys video in Spanish.
You guys video in Spanish. Why? I’m not Spanish speaking person. Need to improve on the video for none Spanish speaking person.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Quanlao, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me at (713) 270-3900, so that I can learn more about what took place in this situation.
Good service very professional staff.
Good service very professional staff. Was able to get my car inspected at the service center. Very convenient
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall Toyota! We are always more than happy to assist you if anything else comes up. Take care!
I waited over 2 hours for an “express” oil change.
I waited over 2 hours for an “express” oil change. I will never return to this place
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
My name is Art Whatley and I am the Service Director and Sterling McCall Toyota. I apologize for this situation and would like to learn more. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director