Reviews
Wonderful experience!
Wonderful experience! Sergio was very helpful and attentive to what we were asking throughout the process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Patrick! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford! --Customer Loyalty Director
Salesman (Dan) and finance guy (Garry) we’re great.
Salesman (Dan) and finance guy (Garry) we’re great. Appreciate the straightforward way they dealt with me.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am happy to hear our team was able to help. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director
The sales crew was excellent.
The sales crew was excellent. Blaine was knowledgeable, patient, and helpful! He had answers for our questions and sought out guidance when it was something he didn’t know.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
Team was over the top!
Team was over the top! They were outstanding!i would recommend them to all my friends and family.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
Sales man great to work up , very kind and pleasant.
Sales man great to work up , very kind and pleasant. Answered all of our questions
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
Wiped hands once sale went through.
Wiped hands once sale went through. Salesman went as far as blocking my number. Two defects on vehicle. Dealership hasn’t offered a solution
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi. I am very sorry to read about this. Thank you for bringing this to our attention and for providing your feedback. If there is anything we can do to make this right for you, please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Loved working with Sube and Joe Gonea through the buying
Loved working with Sube and Joe Gonea through the buying process. Both were kind and helpful!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thankyou!
Hi Kward! Thank you so much for your kind words and positive feedback. We're delighted to hear that you had a great experience working with Sube and Joe Gonea. We appreciate your support and look forward to serving you again in the future.
Best experience yet!
I think this was my best car buying experience. They let us take the truck home to make sure our space would accommodate the truck size. We loved it, worked out the numbers and walked out in a few hours from start to finish. They were low pressure and very professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Becki! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
Great experience
My experience was great. Drove the car, loved it, made the deal, walked out in a few hours from start to finish. Very easy, low pressure and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I am happy to hear our team was able to help, Steve. Thank you for choosing Grapevine Ford. Please keep us in mind for all your future needs. --Customer Loyalty Director
I truly think this vehicle will be a keeper.
I think Ryan and Joe were both downright awesome in selling me this gray Escape today. Rather smooth riding and handling in going about town, running errands. Thanks a grand! I'm still getting used to the new dashboard control features!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director