Reviews
Everyone was very courteous .
Everyone was very courteous . I am very happy with my Ford Explorer King Ranch purchase.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your experience, Rebecca. We thank you for being a Grapevine Ford customer, and we look forward to serving you again. --Customer Loyalty Director
Nice people ,exelente service I was happy with the
Nice people ,exelente service I was happy with the purchase definitely they have good vehicles and good prices.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm happy to hear it, Miguel! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
Very good dealership from sales to the financial and
Very good dealership from sales to the financial and comfort during the whole transaction of purchased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
The overall experience was great.
The overall experience was great. The sales man spent a lot of time with me & was very professional
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
The sales team and finance did a very good job with the
The sales team and finance did a very good job with the purchase of thin new F-150.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Customer Loyalty Director
Grapevine Lincoln is Number 1
Excellent staff and service. Worked with me until I was completely satisfied. Will drive the three hours again if I decide to buy another vehicle. Thanks Michael Massey and staff for making my experience the best car buying ever.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the review, Sharon! The Grapevine Lincoln team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Customer Loyalty Director
Ford Grapevine is AWESOME!
Ford Grapevine is AWESOME! Great service and a wonderful buying experience. Highly suggest those guys to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
Bad Service department
Do not buy a car from this dealership, I have received 2 safely recalls on my Lincoln MKC, that my car can catch on fire. I have been trying to contact the service Department for 4 months and they will not even return my calls. I have purchased 3 cars from them but I never will again. Buy from a dealership that cares about their customers. Wallace Colvard
- Customer service 1.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Wallace. I am terribly sorry for the stress and frustration you have gone through. We take your feedback very seriously and we'd like a chance to look into your experience further to see what we can do to help. Please reach out to our Customer Loyalty Director, at (817) 481-3531 or email at LoyaltyDirector@GrapevineFord.com.
Reasonably easy access friendly personnel Would have
Reasonably easy access friendly personnel Would have liked for negotiations to go a bit faster
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Grapevine Ford. --Customer Loyalty Director
Great service. I’ll be back!
Everyone involved in the sale and financing was top notched! Could not have asked for or expected a better experience. My thanks everyone involved in the process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I’m glad you had a great experience, Hayward. Please let us know if we can help you with anything in the future. --Venny Diaz, Service Manager