Grapevine Ford Lincoln

Jody McPhail was highly competent and pleasant in dealing with the repairs dictated by my service engine light.

They where nice and helped us out with all are needs and took care of us.

Very good experience. Agent was very helpful! I will ask for her next time I need service.

We had a great experience at Grapevine Ford! Michael made the process very smooth, with no surprises. We were impressed with their transparency- that you do not get at most dealerships. Very pleased and would highly recommend!

I was quoted the exact price to replace the coil packs on my 2015 F150. They only replaced one coil but charged me what it would cost for all of the coils. I live in Chicago and my wife broke down in Texas. The truck was at their mercy. They got the truck done quickly but misled me on what they were doing. I’m in the car business and am aware of labor times and parts prices. What they charged me for is the exact price it should be to replace all the coils( which is what I assumed they were doing). When my wife returned to Chicago I checked the truck and they only changed 1 coil ( the one that was misfiring) when I call Jody in service she had no answer for me. She knew what she did and took advantage of me and my wife in the situation. The receipt of work had no labor rates on it and didn’t have a breakdown of costs. It just had a manually entered price. The price of what it costs to replace all the coils. When I called about this she tried to lie on top of the issue and said it would have cost more if they did all the coils ( around $2000). It is sad and disappointing that they conduct business this way. I hope she becomes a better person and feels shame knowing she got caught. I don’t expect a reply but the correct thing to do would be to refund me the difference for the parts and labor they did not perform. Shady business

Disappointed in advertised price vs F2F quote and a number of hand-offs that did not allow continuity. Quoted price and mileage was no where near the advertised price. The focus was to get you to the facility and not to have alignment on expectations prior to making the trip.

Was flawless. And very professional..I appreciated the entire transaction. Salesman was easy to work with..

Blaine (internet sales manager) & Garry (finance manager), are the best! They are both so friendly and worked hard to find us additional discounts. Their customer service is superb! We highly recommend this team and Grapevine Ford.

Always great customer service and support from the team at grapevine ford Irving and I will continue to use the service.

The sales people were good but they dealership added ~$10,000 in addons to the out-the-door price making the advertised price a total farce.