Audi Arrowhead

(985 reviews)
Visit Audi Arrowhead
Sales hours: 9:00am to 8:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 10:00am–6:00pm
New (866) 710-0892 (866) 710-0892
Used (888) 309-5803 (888) 309-5803
Service (877) 258-2232 (877) 258-2232

Reviews

(985 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Audi Arrowhead from DealerRater.

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Great

Everyone was great Jerrod, Brandon and Catherine plus David in service have all been perfect to work with, I appreciate you all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Paul, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

Audi Q5 - 2024

The service and support provided by Audi Arrowhead was excellent and very satisfactory. This team went above and beyond to make sure we were very satisfied with the purchase process.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, your comments keep us motivated and working hard for all our guests! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Lease Purchase

Have always had great experiences buying multiple Audis over the years, but this was the first time purchasing after a lease end. Liked my RS5 so much, I decided to purchase and process was seamless and convenient. Obtained my own financing and Audi Arrowhead handled the entire transaction in a short time with zero inconvenience. Would recommend working with them, as I have had many deals with no issues and have always been treated well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Marc, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

The vast majority of the transaction was smooth.

The vast majority of the transaction was smooth. I would give 5 stars, but MyAudi connect is still not working with my car. It connected before we left the dealer and has not worked since. I purchased my car for my business and one major reason I bought an Audi was because of the connected software and app. I cannot even use the app as designed and it is preventing me from operating my business as I had planned. This is a major customer dissatisfaction point for me. If this was working as designed and as expected, I would have given 5 stars, but here we are 2+ weeks later and it's not fixed.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello Nada, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (602) 399-7002.

Knowledgeable excellent customer service and care given

Knowledgeable excellent customer service and care given every step of way during the transaction process. Louis explained all the car features in details and if I didn’t understand went over the features again. Definitely knows how to service the customers needs.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi Patty, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Arrowhead! Don't hesitate to call us if you ever need anything. Be safe on the road!

Service writer, David, was great.

Service writer, David, was great. Went in for 90k service. Had a major oil leak, he was very informative and upfront with the timing and pricing. 4 stars cause I can’t stand these surveys and rating stuff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

Staff were friendly and knowledgeable.

Staff were friendly and knowledgeable. My vehicle was serviced on a timely basis and the work was excellent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Overall this was an extremely positive experience.

Overall this was an extremely positive experience. I highly recommend Audi Arrowhead for anyone that wants an experienced sales staff that knows their product.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Worked with Dave Saisslin many times .

Worked with Dave Saisslin many times . He is always professional, helpful and friendly. Great Experience Always with Audi Arrowhead.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hi Sivas, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Alexys, who was my service advisor was very friendly,

Alexys, who was my service advisor was very friendly, knowledgeable as well as professional. She presented herself with confidence. All my concerns were met with great accommodations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Kenya, we're happy you found our staff to be so supportive during your experience here at Audi Arrowhead. If you ever need help, just give us a call. Happy motoring!