Reviews
Easy check in for service, estimated wait time was
Easy check in for service, estimated wait time was accurate, communication was clear. All good.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Laura, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Friendly and professional staff.
Friendly and professional staff. Waiting area clean and stocked with coffee, water, and snacks. Pleasant experience.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Jered was great!
Jered was great! Checking in with us periodically as we waited for service to be completed and thanking us for our business and patience. David is also great, having had him as our service advisor before, he attempted to locate a tire issue at a previous visit free of charge, literally getting down on his hands and knees to see what was going on. Customers for life with this kind of customer service! Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Nikki, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
VERY POLITE EMPLOYEES AT THE FRONT DESK THEN SERVICE
VERY POLITE EMPLOYEES AT THE FRONT DESK THEN SERVICE DEPT. EXPLAINS YOUR NEXT CONCERN FOR NEEDED CARE AND ATTENTION FOR YOUR AUDI A6 AT THE FRONT DESK MR. DAVID WAS RECEPTIVE . #1 MANNERS!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Audi S5
Bought a new S5 and could not be more happy. Our Salesperson Maurice was outstanding! I recommend the dealer and the Audi line of vehicles.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Went in for maintenance.
Went in for maintenance. David did a superb job. He handle all my needs (as usual) and was a pleasure to work with
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Perfect service!
Perfect service! Brought my A3 in for a recall and got another issue checked for free!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
Guy was very personable and accommodating.
Guy was very personable and accommodating. Kept me informed to repair status and future service needs. Thank you Guy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!
Stay away from this dealership!!!
Worst experience with a dealership in over 40 years. They don’t stand by their word! When they were giving reasons why my trade in was worth less than promised, they said the mileage was 90,513 when it was in fact 89,265. They added 1,248 miles to my trade in, but somehow got it correctly when submitting the odometer disclosure. Especially women, stay far away from this dealership!
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jan, we are deeply disappointed by your experience at Audi Arrowhead. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (602) 399-7002. We hope to hear from you.
David kept the lines of communication open as to the
David kept the lines of communication open as to the status of my vehicle during the whole repair. Highly recommend this Audi service center
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!