Reviews
Horrible service experience for an oil change.
Horrible service experience for an oil change. Didn’t want to honor their Web advertised service and did not allow my Audi Club membership discount. Waited for over 2 hours for my oil change. Heard other service rep use the web promotion I had a reservation for, talk to customers on the phone. Been a long time Audi owner, will look for another dealership for service next time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (602) 399-7002. We would appreciate the chance to turn your experience around.
Louis Martinez was extremely helpful in answering all my
Louis Martinez was extremely helpful in answering all my questions for weeks before finally purchasing a vehicle. 10/10
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy you found our staff to be so supportive during your experience here at Audi Arrowhead. Feel free to stop by if you ever need any more help.
Great service with a very knowledgeable advisor.
Great service with a very knowledgeable advisor. I was given a precise break down of all issues that needed attention.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Had an issue with the right rear tail light assembly.
Had an issue with the right rear tail light assembly. My service advisor Brandon Russell took over and got me right in where the technician found the problem and the parts were ordered. Within two days the parts showed up and Brandon got me right back in to correct the issue with the new parts. Now that is how it is supposed to work. The whole team deserves at least a 10 on a scale of 1 to 5. Very satisfied customer, Jim Lally.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
All the associates were very catering and nurturing, we
All the associates were very catering and nurturing, we felt very comfortable during the entire process. Dealing with Marisol was one of the most awesome car buying experiences I've ever had.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Came in for an oil change and a new battery.
Came in for an oil change and a new battery. Brandon get me scheduled first thing in the morning next day. Was in an out in a couple of hours. Great experience, I’m definitely coming back! Thank you Brandon for your help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales people and Gm were great
Great Very knowledgeable and I will go back again for another sales experience,,,,Sales man was great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Car Buying Experience
The entire team at Audi Arrowhead was five star. My salesman, Brandon Anderson, was professional, courteous, responsive, patient and not pushy or aggressive. He was knowledgeable, answered all my questions and was communicative (whether by phone, email or text). The experience was void of any pressure, and an all around great experience in car buying.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Joanne, we are very happy we could provide you with a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
If you call you will never be able to get ahold of
If you call you will never be able to get ahold of anyone. You will have to go in personally to get help.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi Leslie, we appreciate your honest feedback, as we are always looking for ways to improve. Thank you for leaving feedback. Please reach out to us at (602) 399-7002 so we may identify ways to improve your experience.
Wyatt was great!
Wyatt was great! Very responsive. Took care of everything. Easy to get my car and drive off the lot.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!