Dennis Sneed Ford

Truck was posted for $40,998 on their dealership website and on AutoTrader. Tuesday, 11-24-2020 I called and discussed the truck, they asked that I send my VIN and Miles of my trade, so they could provide a trade value. I told them I would come Saturday to buy the truck. The following day McKenzie Head called to tell me they priced the truck wrong and it was supposed to be $51,499. I asked to discuss with the sales manager and was transferred to a man who said his name was Lee, but refused to provide his last name, the dealer website says his full name is Lee Hockensmith. Lee refused to honor the deal. This reeks of bait and switch they advertised one price and substituted it for a second, or they got an offer after mine and acted on it. Either way, poor business practice and poor ethics.

Our service was GREAT. Everyone was very friendly. The owner came around to see if we needed anything. We have been spreading the word about Sneed Ford in Gower, Missouri.

Thanks Guys for EVERYTHING. IT'S BEEN NICE,! Thanks Dave for all of you hard work. Fred did a great job as the process began.

Rich was a pleasure to do business with. Fair. Easy. Quick. Explained everything really well. I didn't want to haggle for price and he didn't make me.

Poor quality cars and the salesman was a liar. I would NOT recommend anyone to this dealership. They are selling lemon cars. They wouldn’t wash the car we bought and now I know why. There is a giant crease in the door that will cost thousands to fix. They don’t put gas in the car or give you a second key. It’s all the little things combined that made this a terrible buying experience. I would never go back again.

The transmission went out on the car I purchased after 2 months. They did work hard on getting it fixed. It was just a pain to have no car for the two weeks it was getting fixed. They were very helpful and friendly though.

I purchased a 2018 Ford F150. I had a first class experience throughout the entire process. No pressure. Dave did an outstanding job. I will definitely return to Sneed Ford for my next truck purchase. These guys are awesome..

Not good right now. Some reason my lug stud and nuts are snapping. From either over torque or cross thread from my last lof/rotation

I want to say thanks to Baron Washington for making buying a car a pleasant experience. Baron made the transition go smoothly and I am very satisfied with the entire deal and experience. Thanks to everyone at dennis sneed who made this go so smoothly.i would recommend anyone buying a vehicle ,visit dennis sneed ford.

Definitely made my appreciation for the treatment I have received from Shottenkirk Fort Madison, IA and Burlington, IA that much more appreciated. I spent $35000 on a 2019 Lincoln MKZ Hybrid. Fantastic car. McKenzie was our sales person. We (my husband and I) virtually had to chase down this car. We did all the follow up and still arrived to the dealership with excitement. As we approached the car that we had seen online only, we discovered a dent on the drivers side rear wheel well. Our sales person had failed to mention it but did explain it was a used car and we should expect that. This car is a 2019 with 634 miles on it. I would not consider that a USED car. Regardless, I was very disappointed for her lack in telling us. We were 4.5 hours from home and had told her we would be there by 1030am and we were treated very short as we arrived because she was with someone and yet here we were excited to see our car to be disappointed with an unannounced dent. So proceeding into the vehicle there was black all over the drivers seat, the dash board looked like cleaning spray had been sprayed on it and left to dry. In the back seat, both seat belts had some sort of grease smudge on them. On the outside, the car had been washed but dryed spots left unmaintained. A very sad delivery of a car to someone who was very excited to pick up her dream car. We finished the paperwork and headed off home. Upon getting home, we discovered the back up camera was not working nor was a front headlight trim was working. Needless to say, Shottenkirk has had my car for 2 weeks now trying to fix the back up camera. I was told that a Sneed Ford had ordered a back up camera on October 22nd but returned it since they had sold the car. I gave Sneed my confirmation that I would be purchasing the car on October 21st and picked up the car up on October 24th. They never mentioned a bad back up camera. Yes I did test drive the car with McKenzie from Sneed in the car and she had asked me to turn around in a wide turn around to head back to Sneed. I never had to back up the car during my test drive. Regardless, upon hearing about them ordering a back up camera, my husband called Sneed to get a better understanding. He spoke with Lee and explained how we feel we were seriously mishandled. Lee said the dent should have been fixed and he would pay our bill from Shottenkirk to fix the dent. We have had the dent fixed and the car looks fabulous. Unfortunately, I am still waiting on my car due to the back up camera issue. Shottenkirk Burlington has been amazing even though they did not sell me this car. Sad part, I have not gotten to drive my car but 5 days since I purchased it. I feel Sneed's was very dishonest and gave a very poor delivery of a very luxury car. Thank you Lee for your kindness.