Reviews
Write a reviewLeasing Experience
I have never leased a car before, and Hallmark Hyundai made it very easy. From the first time I walked in the door, I felt taken care of. John Honeycutt was very knowledgeable, and patiently explained everything about the cars I was test driving. I was really surprised at how fast the paperwork went. All in all, I would without reservation recommend this dealership to anyone, and I will definitely be back when my lease is up! Big thanks to everyone at Hallmark Hyundai Hendersonville!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad you had a great experience, Pam. Thanks for letting us serve!
New car purchase
Fantastic buying experience. They had exactly what I was looking for and gave me a very fair trade on my old vehicle. Marcello was great to work with, he spent extra time going over the entire manual with my daughter, something she never would have done. I've bought many cars in my life time, but I've never felt so at ease at Hallmark. I would highly recommend them, and they will see me again someday.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Bill! We do take very seriously the concept of owners understanding the vehicle. Thank you so much for your business!
Happy Veloster owner
I discovered the Veloster about a month ago and fell in love. I looked at it on line about a million times, then finally came in and talked with Tim about it. The experience was great. My husband (age 72) and I (age 70) ride around like a couple of teenagers now. Couldn't be happier.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Just so long as we don't catch you out after curfew! Thanks for the kind words, and the chance to serve you!
Parker Judd
I viewed this vehicle online and went to see the vehicle on a Monday. I worked with Eron Hatchett, and after he treated me like I was his number one priority was convinced that I would buy from Eron. I hesitated and did not buy that day but called the dealership for him on Tuesday, unfortunately it was his day off but Tim and the General Manager treated me like I was a VIP. The put the deal together for me with a great price and great financing options. The Finance officer treated me like i was an old friend she had never met and the overall treatment from her also was top notch. I left the dealership with a warm feeling and knowledge that if I have friends needing a new or used car I would refer them to Hyundai of Hendersonville. Since the weather forcast was for bad weather and they city had already put down a salt brine the Tim asked me if it was ok if they just washed the car and I could come back next week to have it detailed. I walked into the showroom and there was Eron, He knew all the details of my purchase and treated me as if he had been the closing salesperson. My car was detailed and again I walked out of the dealership with a great feeling that I was a valued customer. After the purchase I received several e mails from Denise Niles asking if I had purchased the car and what my opinion of the dealership was. I am very appreciative of the follow up. If I had to sum it up in a few words, I would say if you want to be treated with respect where the staff are straight forward and stand by their promise and product, then there is no place to shop but at Hallmark Hyundai in Hendersonville. This is the second vehicle I have bought from them and would go nowhere else to look for my next car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Parker, I still maintain that you have one of the greatest names I've ever heard. It was a true pleasure meeting and working with you.
Great Experience
Great team to work with. Marcello was great to work with as was Russell. They listened and helped me find exactly what I was in the market for. We will definitely be repeat customers. I was very pleased with all parts of the purchase process.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, it was our pleasure to help you achieve all your goals! We're so glad you chose us.
Wow! What an amazing car buying experience!
We reviewed the car online and was immediately contacted by someone and made our appointment for later that evening. We were greeted at the door and met our salesperson Tim Anderson who took us out to look at the vehicle and explained every detail and function of that car. We even test drove it while he further explained details on the inside and showed us how the Blue Link worked. We took the car for a long drive on a route that allowed us to travel at different speeds to get a real feel for how smooth the ride was. We were very impressed with the staff and how friendly and attentive they were to our needs. The whole process from start to finish was great and Suzanne finished up our paperwork and was such a joy to talk to. We were very impressed with the dealership and staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks so much for coming in and letting us serve you! We feel like every car buying experience should go EXACTLY the way you described.
Best Experience I have EVER had buying a car!!
This was the easiest experience I have ever had when purchasing a vehicle from a dealership. The staff was not just courteous, but very friendly and personable. The facility was clean and well taken care of. Their prices were better than any I could find in my hometown. But the most surprising, and the nicest, part of my experience was the sales team, specifically, Marcelo Defreitas. My first visit there, I was a little pressed for time and really just wanted to look at one car in particular. Marcelo accompanied me on my test drive, explaining the different features, functions, and the warranty of the car as we drove. By riding with me and answering all my questions at the same time, Marcelo really saved me a lot of time. When we returned to the dealership, Marcelo told me I could take the car with me, check it out a little bit more, see how it performed on the interstate, etc. He did not try to delay me in any way and was extremely considerate of the fact that I had to get back to work. I did take the car with me as he offered. He did not call me throughout the day to see how I liked the car, or what time I would be coming back with the car, or for any other reasons. As a matter of fact, I called him later in the evening to let him know I was on my way back, and he told me not to rush and that if I didn't make it back until the following day, then that was perfectly fine! Wow! He didn't try to oversell the vechicle. He didn't pin me down and try to pressure me into a sale. He just let me know he was there to answer any questions I might have and that he would help me in any way that he could. I really appreciated the fact that he wasn't into high pressure selling, as that is a definite turn off for me. (And for most people I know!) Overall, the staff was great, the facility was very attractive, but Marcelo Defreitas is THE #1 reason why I will definitely return to Hallmark Hyundai for any and all of my future vehicle purchases! P.S. The fact that Marcelo is a strong Christian with a desire to share his faith and his life blessings with his customers is just one more thing to apprecitate about him!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Cathy! As a GM, it's always a great start to the day when you read that the staff is treating guests EXACTLY the way they should be treated! Thank you so much for giving us the chance to serve.
Chris Allen
Steve Vallar was my sales associate, he did a great job. He wasn't pushy and was very informative. The entire were friendly to both myself, my wife and my son. We showed up when they were about to close and they stayed 3 hours after closing to complete the sale. I wanted to trade my truck and get a new Sonata. They offered me what I owed on my truck so that I would not be upside down, gave me a military rebate and were very professional. I would recommend this location to anyone in the market for a Hyundai. Friendly, professional, and in my opinion very fair.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I'm glad you rolled down your window that night! Customers like you and your family make this business fun!
Eron Hatchett
This was my second car purchase from Hallmark Hyundai, and from Eron Hatchett. I had done my homework on car models and prices that would fit my budget. I was a bit anxious about my trade in, but the team at Hallmark made it work for me. I came in with my own financing, so I can't really address that aspect of the process. Closing the deal and finalizing all of the paperwork was easy enough. I will definately refer the dealership and the Eron's name to other friends who may be car shopping.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks, Kellie! Let us know if there's anything more you need!
Great Buying Experience!
Dan was great-really worked to make this come through for us! We had a specific budget and a price we needed to get both for our car and the car we were buying and everything was worked out, and best of all, the whole experience was quick and easy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're happy to serve, Cathy ... and yes, Dan Healy does work super-hard for his customers! Thanks for the review!