Reviews
Fantastic service, as always.
Fantastic service, as always. From Sefano in service, to Adham in sales, to Justin Beck running the show, just an exceptional experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
BMW Carlsbad has excellent customer service.
BMW Carlsbad has excellent customer service. We got an appointment right away, tires were in stock and after new tires and an alignment and oil change and a complimentary car wash our BMW i3 looks and drives like it’s brand new. Staff are friendly and Knowledgeable. Pricing is competitive and they have the best service ever by offering an Uber, if needed. Highly recommend BMW Carlsbad!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Carlsbad and we hope to be of service again in the future.
I bought a high-end BMW from BMW Carlsbad and requested
I bought a high-end BMW from BMW Carlsbad and requested it to be shipped to the east coast. In short, this was the most difficult, tedious and stressful car buying experience I've ever had. I was dealing with multiple people, with lots of confusion, lack of clarity on their process and timing and became a full time job by me to get this group to follow-through. It took me reaching out to their GM to get this corrected (who stepped in and made things happen). I would avoid this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (760) 335-6124. We hope to hear from you.
Good service.
Good service. The service advisor Brian C was very helpful. The pick-up drop service was very nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Vinayak, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service employees are very professional and friendly and
Service employees are very professional and friendly and don’t try to upscale work that is not necessary!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!
Service is fast and comprehensive!
Service is fast and comprehensive! Time is money. They value it! And Brian is the best!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
My service advisor Patricia/Michelle Yancy made the
My service advisor Patricia/Michelle Yancy made the appointment a success. She was thorough in looking through the history of my car and proposed services without being pushy. The car was ready quickly and washed beautifully. I greatly appreciate the shuttle service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Kim, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Customer Service Impeccable
I went to BMW on its last day in Vista with the idea of canceling my service with them only to be surprised by Ramon & his above & beyond service. He made me change my mind & I will only get service from this dealer. TOP NOTCH SERVICE!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jennifer, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Impressive
Impressive new facility and management of many in for repairs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Service
I have been taking my cars to this dealership for many years and they have an amazing staff. They are knowledgeable and friendly. I have never had an issue. They keep you informed while your car is in for service and it is done when promised.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Philip, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!