Reviews
Service was polite, friendly, and straightforward.
Service was polite, friendly, and straightforward. I appreciated the attention to detail on items related to the car. Kudos to Rachel and the team at BMW Tucson for the good work!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Don't hesitate to call us if you ever need anything. Be safe on the road!
I was on a road trip and brake pad warning appeared.
I was on a road trip and brake pad warning appeared. Ryan fit me into the schedule and got me back on the road. Work was done quickly and professionally. I highly recommend BMW Tuscan service! Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Everyone was very professional and polite, Jessica was
Everyone was very professional and polite, Jessica was amazing and very helpful through the who service visit.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
The service rep was excellent.
The service rep was excellent. They were able to get me in without an appointment when my battery died and do additional maintenance items same day.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!
BMW Customer Service
After making sn appointment, upon arrival, no one ever greeted me!! I parked my car in a packed drive way, went inside and all agents were busy. No log in sheet, nor receptionist?really low class service for such a high class car. I had better greeting at Toyota. Better management is needed here!!!
- Customer service 2.0
- Buying process —
- Quality of repair —
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Rocio, we appreciate you taking the time to respond. The staff at BMW of Tucson take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon.
Perfect
I want to Thank you again for the excellent job ??!!!they have done in my car and my husband car ,for several years .I will not take my cars anywhere els!! I recommend it to everyone!!?? Amigos les recomiendo que lleven su carro aqu�, en BMW of Tucson ! Vale la pena esperar por su cita,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sylvia, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
The staff is always super friendly and willing to go
The staff is always super friendly and willing to go above and beyond to make you feel like your needs are being addreased to the best of their ability.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fair, no haggle pricing
Fair pricing, good experience with the sales team. There was a bit of an issue with miscommunications about when the car was ready but the sales rep tried to make it right.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service at BMW Tucson Az
Jessica has been our service advisor and has always exceeded our expectations at Tucson BMW.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Carl, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Just bought my 1st BMW!! So Happy!!
Rachel, my salesperson, made the process from building my car, financing and delivery. Top notch people at the Tucson Location.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ryan, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!