Reviews
Very professional and helpful.
Very professional and helpful. They took in my car early, before my scheduled appointment, to get checked. Katelyn was wonderful, keeping me informed of the progress through text.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Tucson. If you ever need help, just give us a call. Happy motoring!
I had an amazing experience with Rachel Bracety.
I had an amazing experience with Rachel Bracety. We live in Scottsdale and found the car we wanted in Tucson. Rachel was able to work with us from afar and have everything ready for us when we arrived. She is an amazing person to work with, extremely pleasant and you can tell she is very experienced.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chrissy, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!
Very helpful.
Very helpful. The service was excellent, and the employees were very professional. Will definitely return for future auto service! Enjoyed the free ice cream during 101-degree weather outside.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great experience.
Great experience. Wonderful staff, friendly, helpful,. Worked with Rachel. She was great. And I just love my new car. Love it. We go again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
great service
Tyson my service advisor was very nice and patient. Even though i bought my car in Phoenix he was willing to help me figure out how to get the best fuel out of my hybrid and find the emergency brake and other features i didn't know how to use. thank you
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Charlene, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Maintenance
Rachel was a great associate to purchase our car in February, now we are taking it on our first road trup and Tyson was awesome to deal with. Friendly and Fair. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Janine, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
This is my third car with BMW of Tucson, and always with
This is my third car with BMW of Tucson, and always with Ernie. He is phenomenal and the dealership is great. I would highly highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Leslie Heros, it means so much to us that you chose our dealership! We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Rated service as average.
Rated service as average. Car needed a recall repair and oil change. Had an additional intermittant chronic issue that was addressed, but it is too soon to know if the fix was effective.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are deeply disappointed by your experience at BMW of Tucson. If you'd like, please contact our General Manager at (520) 549-2167. We'd appreciate the chance to make your experience a positive one.
Always very professional and helpful.
Always very professional and helpful. Was kept up on progress and asked if I had questions or concerns. The two individuals listed were A plus.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
BMW Tucson
I have access to the same service person every time that I request service and that is good for understanding the history of service on the car and for communication
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Eleonore, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.