Reviews
This dealership always treats me well.
This dealership always treats me well. Ryan in service is great! He always keeps me informed of my vehicle needs and keeps me up to date on services.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ryan Long Is a great manager!
Ryan Long Is a great manager!! He knows how to manage any Problem at BMW
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
very slow install of one amplifier and service advisor
very slow install of one amplifier and service advisor had zero knowledge of what caused the amp to go bad. His estimate was $1000 off and did not include labor. I personally had to call the parts dept to find out if the part was in stock after 4 months. During the four months, I heard nothing from the service advisor Tyson. I waited 20 minutes in the waiting room just to get checked in and 15 minutes past my appt time.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we're disappointed to hear of the negative experience you had at our location. If you are willing, please call our General Manager at (520) 549-2167 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Great service, attention very professional, time frame
Great service, attention very professional, time frame was fine and they gave me a ride home and back to the shop
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jayme was easy to work with and kept me updated on the
Jayme was easy to work with and kept me updated on the progress of my vehicle
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you need more help, our team is available to talk -- safe travels!
Car Maintenace
everyone was very helpful and professional. it was an extremely busy day at the dealership but staff handled the overload outstanding.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bonnie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to reach out to us if you need anything.
On-time service excellent customer service, clean and
On-time service excellent customer service, clean and comfortable waiting area love this dealership always get my car serviced here
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Kay, thank you so much for your positive comments about BMW of Tucson! We look forward to your next visit! Take care!
Service
The quality of service and its employees is above other dealers I?ve dealt with. They are very professional, friendly and customer service oriented. Humberto, my service advisor, provided a quality experience. He promptly greeted me, went over options and answered all my questions. My car was ready as promised. I highly recommend them.
- Customer service 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
BMW of Tucson was able to remedy an issue within a week
BMW of Tucson was able to remedy an issue within a week that BMW National Motors of Pyeongtaek was unable to repair in over 2 years on my new 4 series. My service provider (Jayme, and her teammates Jessica & Katelyn) at BMW of Tucson were very attentive and dedicated to resolving my issue - big shoutout to them! I would recommend BMW of Tucson for any repair needs for your ride :)
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We are pleased to hear you had such a positive experience with us. Thank you for the high star rating! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
I was able to build my car exactly the way I wanted it.
I was able to build my car exactly the way I wanted it. It was easy and fast. The vehicle was built and delivered within a month.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.