Reviews
Would like to see more consistency with technicians, as
Would like to see more consistency with technicians, as it appears that one tech was not aware of another Tech's work.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (520) 549-2167 -- we hope to hear from you soon.
I enjoyed working with Juan Parra as he was easy to talk
I enjoyed working with Juan Parra as he was easy to talk to and very helpful and competent. Patrick was also very good when closing with the finance issues. I am hoping for the same when I come in for normal maintenance items or any future needs
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi Tim, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
I scheduled my car for wheels alignment and was reminded
I scheduled my car for wheels alignment and was reminded once I got in for my appointment that it was time for a brake fluid flush. I had both done and was out in under 2 hours. Humberto was my representative for assistance and he was knowledgeable and was able to answer any questions I had.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We had multiple issues on our X5 and took our car to
We had multiple issues on our X5 and took our car to Tucson BMW. Jayme Larson had the X5 inspected and communicated the results to us. We have confidence and trust in her work and we had all the recommended repairs done. The end result, we are very happy and are X5 is running great. The estimate was correct, the facts the final total was less than the estimate. A loaner car was provided, which made the experience that much better. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. Thank you so much for being one of our valued guests and we look forward to your next visit!
Great customer service.
Great customer service. Jessica Towe was very helpful. I was greeted by Ryan Lang and he was very efficient.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Fast not Furious!
I called BMW Tucson having never before being a client. They got me in within 3 days. I worked with Jessica who had my car evaluated and repaired within 4 hours. In addition, she advised me on the proper unit and voltage to do a trickle charge, for when I am not in residence. They were very efficient. The facilities are clean and comfortable, should you need to wait, with beverages and TV. Im sold!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you need more help, our team is available to talk -- safe travels!
The guys at BMW tucson treat me awesome.
The guys at BMW tucson treat me awesome. The smiles and true concerns about their job to be perform was outstanding. thank you
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eduardo, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Staff was friendly and dealership was clean.
Staff was friendly and dealership was clean. The my got our information right away and gave us an estimated time. Only negative I would say is no loaner vehicles and we came in from out of town, but service was about 2 hours so not to long! Would definitely go back! Did exactly what I needed done and washed my car!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Had a wonderful experience at the dealership for the
Had a wonderful experience at the dealership for the first time. Will definitely go back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you Jessica for your great follow up and interest
Thank you Jessica for your great follow up and interest in giving your clients an exceptional experience. You are the best.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Jessica, for your great follow up and interest in giving your clients an exceptional experience. You are the best.