Reviews
Excellent service experience.
Excellent service experience. My advisor was personable, communicative, and super-helpful. I had a problem that was resolved expeditiously under warranty, at minimal inconvenience to me. A loaner car was provided, which made the experience that much better. Recommended!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi John, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of BMW of Tucson and we hope to be of service again in the future.
Excellent Service Tucson BMW
Tucson BMW defines excellence on every level and in every department. The staff is professional, knowledgeable and approachable
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Susan, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ty Smith
Efficient and pleasant. I was looking for a used car and they had one within the proper price range.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello Tyler, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
I have worked with different Service Advisors through the
I have worked with different Service Advisors through the years at your dealership. I worked with Tyson the last two times at your dealership. He is in a different class then all of the others.He took his time to explain every little detail and answered every question that I had. He was definitely more professional than the others that I have worked with. Don't ever lose him.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, it means so much to us that you chose our dealership. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Always a good experience.
Always a good experience. Ernie is great and helpful. His calm mannerism makes it easy to work with him.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
It's been consistently one time, thorough & polite.
It's been consistently one time, thorough & polite. I liked the additional video sent to me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Engler
Jayme my service rep provided excellent customer service and was clear on whats services my car needed.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jeffrey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Katlyn continues to bring the best service and consulting
Katlyn continues to bring the best service and consulting expertise to each customer for BMW Tucson! Whenever I have a question, concern, or doubt, she provides, answers, reassurance, and positive outcomes in a timely and pleasant manner. She represents the best of what BMW customer service offers and customers, like myself, appreciate - I am a loyal customer because of her attention and BMW Tucson's workmanship. Well done.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. If you need more help, our team is available to talk -- safe travels!
The folks at BMW of Tucson are always professional,
The folks at BMW of Tucson are always professional, courteous and even transparent when I bring my car for service. I like that I get a walk-around video from the service tech after work is completed. Pricing seems fair.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Amos, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
Easy experience with the service department. Left with a loaner that I had scheduled online to use. Drop off was easy, and expectations were met.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Robert, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!