Apple Ford Apple Valley

(1,876 reviews)
Visit Apple Ford Apple Valley
Sales hours: 8:00am to 6:00pm
Service hours: 7:00am to 3:00pm
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Sales Service
Monday 8:00am–9:00pm 7:00am–9:00pm
Tuesday 8:00am–9:00pm 7:00am–9:00pm
Wednesday 8:00am–9:00pm 7:00am–9:00pm
Thursday 8:00am–9:00pm 7:00am–9:00pm
Friday 8:00am–7:00pm 7:00am–7:00pm
Saturday 8:00am–6:00pm 7:00am–3:00pm
Sunday Closed 7:00am–3:00pm
New (952) 232-4988 (952) 232-4988
Used (952) 232-5607 (952) 232-5607
Service (952) 232-5566 (952) 232-5566

Reviews

(1,876 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Apple Ford Apple Valley from DealerRater.

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Another vehicle purchased at Apple Valley Ford

17 years of purchasing vehicles and 14 vehicles latter . . . Dealership of choice - Apple Valley Ford. Salesperson of choice - Mark Halverson. There's Ford dealerships that we drive by on our way to Apple Valley Ford. Why? I've stopped at a few of them previously and found Apple Valley to be superior. Best trade in prices, largest inventory of vehicles to pick from, even with some days being busier than others we continuously get good service there. This time we purchased a 2015 White Ford F150 Supercrew - very happy with it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mark, We are so glad to hear that you have had such an awesome experience at Apple Ford Lincoln – Apple Valley. Thank you for providing us with your positive feedback. We work hard to provide competitive pricing with exceptional customer service. We hope you are enjoying your new F150 and look forward to helping you in the future with your car buying needs!

Bought my new Fusion here.

First of all I'm a middle age female and the thought of buying a car at a dealership, facing the salespeople and "haggling" up and down for hours was daunting. My first encounter on the lot was salesman Josh Landru, I could tell right away I was going to be ok and this wouldn't be a nightmare! Josh was attentive, helpful, informative, courteous and most importantly laid back with a wonderful sense of humor. He didn't try to sell me more car than I wanted to pay for. I test drove a couple cars with him to get a feel for what I wanted and he allowed me to choose without any pressure. He listened to me, offered his opinion when asked and genuinely wanted to get me the car I wanted- not the car the dealership may have wanted me to buy! He thoroughly explained the features of my new car and made me feel comfortable that if I have questions to come back or call. Josh's very easy going manner and sense of humor makes buying a car, traditionally thought of as unpleasant negotiation more like a visit with a friend! The gentlemen that accepted my trade-in was awesome and so friendly. Joe Daniels the business manager who sat with me and discussed finance options and such was just great! He was honest and explained everything to me very clearly. Dan listened to my wishes and I didn't feel any pressure from him to purchase more than I was comfortable. All in all I would always recommend this dealership to my friends and family. Their staff are friendly, have great senses of humor and really want to help you find the vehicle you want. Lastly, General Mgr. Brian McCulley came to ensure I had received the attention and service I deserved and especially that I loved my new car. He assured me they were there for any questions I may have as I get to know my new Fusion. Apple Valley Ford Lincoln you're the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Bought a 2015 Ford Taurus from Apple Valley Ford

The salesman was very friendly, helpful, and knowledgeable about the vehicle that we were looking at. When the wait to meet with the financial person was longer than normal he checked on us several times to let us know what was going on. Once we met with the financial person, they had everything together & it went smoothly. I love the car and because Kyle took the time to show us the basics of how the computer worked have been able to figure out most of what I would like to use on it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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My used Ford Escape is Awesome! Excellent service!

Bob Petti and the staff were great at this dealership. I recommend them to anyone who needs a used vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy you found us so helpful! The staff at Apple Ford Lincoln Apple Valley always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!

Friendly

Helpful and nice. Chris did all he could to make me happy. Mike did a nice job going thur the terms and finance. I well be back when I am ready for a new or used vech.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A Great experience

I had a wonderful experience buying my first car at Apple Valley Ford lincoln. I was searching online for a car with a low mileage and at a great price and I saw one of their postings on CarGurus. I contacted them and they gt back to right away. The sales person, Nancy, was so helpful, very nice. She made sure that the car was there for me because I traveled a long way to test drive the vehicle and of course, buy it. I recommend this auto dealership to anyone that is looking for a great car that is CLEAN. -Paul

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

diff sales person same results

Listen I have had some really bad experiences with dealerships, this is my second time purchasing a car from apple valley ford and it just gets better. Greg my sales guy this time around, drove my daughter and I to the shakopee location so I could test drive the car I was interested in buying. My test drive was bringing it back to apple valley ford. There was no pressure at all in buying this vehicle after the long test drive. After my decision was made every person/ford employee I spoke with through the process had great customer service and made this process even easier. Heck, when I was getting ready to leave in my new car my previous sales guy Don Dahler came out to the car and showed me some of the vehicle features and helped me sync my phone with the car. I would highly recommend Greg and/or apple valley ford to anyone. Not to mention free pop and popcorn:)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
2 people out of 2 found this review helpful.

Excellent vehicle purchase experience!

After communicating with Tyler Carter for several months by email about the Navigator we ended up purchasing, Tyler could not meet with my wife and I during our trip from Cedar Rapids, Iowa to the dealership due to a prior scheduled offsite dealer meeting. Tyler let us know that Derek Smith would represent the dealership in his absence. What a pleasant and interesting young man Derek was. He made our purchase experience one of the best, and we have purchased numerous vehicles in our 45 year marriage. He was very patient with us "nontechees" in explaining the various options and uses of the Navigator's technology. Derek did the work, and we simply drove off with a new Navigator completely satisfied with the experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

First time buyer

I worked with Andrea Holtan and Wes Ackerman - They were both incredibly helpful and made sure I knew all my options before making any final decisions. They answered every question I had and offered suggestions that made my decisions easy instead of stressful. I feel like they really listened to what I wanted and went out of their way to make sure I found the perfect car for me. I will absolutely recommend them and Apple Valley Ford to anyone looking for a new vehicle. I can't thank Andrea and Wes enough for making my experience so wonderful!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

My first ever brand new car.

As I approached age 78 I set out to trade my 2010 MKX for a new MKX (my first ever brand new vehicle). Mike Heiss was very courteous and friendly as he pointed out the features of the various packages available on the 2015 models. I was never pressured in any way and a few days later completed my purchase. Apple Valley Ford Lincoln's one-price policy and loyalty incentives made it easy to decide to buy from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.