Apple Ford Apple Valley

First impressions are everything, and upon walking into this dealership the employees rush to ensure you are being treated well. Don't let this fool you, they are hiding what I feel are some pretty shady practices. My sale went great and everything went smoothly but upon returning months later I realized they are not the people I thought they were. I had Ford tow my vehicle to the dealership (using Ford's tow coverage) to find a cylinder had lost all compression. The dealership notified me that they wanted 600 dollars before even looking at it. Keep in mind this is a brand new vehicle with less than 10k miles and the engine has failed. After I denied the verbal contract and requested my vehicle be returned to me, the general manager told me he can't do anything to help me and that I should come pick up the unsafe vehicle and drive it home at my own risk. I've never met a manager who wanted to put their customers safety on the line. There are many ways he could have worked with me to make things right but it sounded like he didn't want to take any effort at all to keep a customer. There were multiple shady-sounding clauses in the paperwork they had me sign, and I feel the general manager may have added these himself in hopes I never come back. They wanted no part in helping their customer who had recently bought a brand new vehicle from them, and the fact that they personally appended some shady clauses hidden in the middle of standard paperwork verbiage in the hopes the customer doesn't see it is a good representation of how far a dealership will go once they have your money. Throughout the process, I felt that multiple employees were downright rude and the general manager wanted no part in keeping a brand new customer.

I received quick prompt service and the waiting room was comfortable..

With lube service also requested check of front and rear brake linings without tire rotation.

I have purchased 3 vehicles from Mike Heiss over the years, I would highly recommend him. Excellent in knowledge along with a great personality along with "no high pressure to buy". Along with that Brian O'Leary Service consultant at this dealership is great. I had a recall on a vehicle and he had it repaired properly and within the time frame I expected. In closing great dealership all the way around.

Phil Haas and the team were very helpful and knowledgeable.They helped me pick out a great car with a full fuel tank that I absolutely love! Apple Valley Ford has great prices and I wouldn't hesitate to recommend this to a friend. Great customer service, even on their busy days, and they all worked very hard to accompany my needs. They were really friendly, and did their best on explaining how the car worked and what it included.

I went in looking to test drive one car and get pricing on my trade in. It took over 90 minutes. The dealership where I ultimately bought gave me over 10% more for my trade in and it took only 30 minutes to test drive and get the trade in price. They took out my trade in while I was out for the test drive and had a number when I got back. At AV Ford it took longer to get the test drive going and they waited until I got back to take me out in my trade in, then I still sat around waiting for the number after that. Nothing I hate more than my time being wasted to find out the deal is WAY off.

Ed was friendly & knowledgable about the F150 we were interested in, and also was helpful in getting us more for our trade-in. The only negative was vehicle wasn't as clean as what we thought it would be the next morning when we picked it up. CClancy Cummings

Joe Murphy and the team were outstanding! Very helpful on my new vehicle purchase and experience. They had the lowest pricing and were very fair with me on my trade in. From the time I got there to leaving with a new vehicle, with a full fuel tank of gas was maybe one hour!!

17 years of purchasing vehicles and 14 vehicles latter . . . Dealership of choice - Apple Valley Ford. Salesperson of choice - Mark Halverson. There's Ford dealerships that we drive by on our way to Apple Valley Ford. Why? I've stopped at a few of them previously and found Apple Valley to be superior. Best trade in prices, largest inventory of vehicles to pick from, even with some days being busier than others we continuously get good service there. This time we purchased a 2015 White Ford F150 Supercrew - very happy with it!

Excellent Dealership, best prices in the Twin Cities!! Excellent customer experience!!