Cappellino Buick GMC

(277 reviews)
Visit Cappellino Buick GMC
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (716) 204-7957 (716) 204-7957
Used (716) 204-7848 (716) 204-7848
Service (716) 204-7924 (716) 204-7924

Reviews

(277 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cappellino Buick GMC from DealerRater.

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Friendly & Knowledgeable Sales Staff

This is the second GMC Terrain I leased from Cappellino's. On both occasions, I dealt with Tom Buffamanti, Steve King and Paul Batt. All three were very helpful, informative and made the process very enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

I was very happy with how I was treated and how quickly I was able to get into my brand new vehicle!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Completed on time, professionally and politely. Always that way. That is why I drive 32 miles to have you work on my Buick.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

The staff was pleasant, the facility was clean (despite the snow melting on the service room floor) the service was quick, and I was out within an hour.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service and Purchase

We have purchased Buick's, Saab, Hummer & Yukon's from Steve; every experience has been friendly and professional. Their remodeled dealership is state of the art....they make us feel at home.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fast service

I had a problem with a tire, I called service and was able to drop off the vehicle right away. I picked it up in an hour and a half and I was all set to go. Very pleased. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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wrags

When I arrived @Cappellinos Saturday AM, I had expected to be there quite awhile,but I was wrong and pleasantly surprised by the professional manner my car was moved along the service process to minimize my wait.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service, everything done on time

They were more than accommodating and got both our cars in and out in record time. Both ladies we spoke with are excellent

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Customer Comfort a Priority

My concerns about my heated seats were addressed to my complete satisfaction. The customers' lounge is very nice, which indicates their concern for customer comfort while waiting for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service

I was taken care of right away. The service people were extremely polite and accommodating and replaced my battery while I waited.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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