Cappellino Buick GMC

(277 reviews)
Visit Cappellino Buick GMC
Sales hours:
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–7:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–7:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–2:00pm
Sunday Closed Closed
New (716) 204-7957 (716) 204-7957
Used (716) 204-7848 (716) 204-7848
Service (716) 204-7924 (716) 204-7924

Reviews

(277 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cappellino Buick GMC from DealerRater.

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We Worked It Out

It was great! Tim was an awesome guy, very helpful and we worked it out so I could drive home in a beautiful, gadgety, brand new Encore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Teamwork

We returned to the dealership because of a great experience with Larry Young in purchasing our 2011 Enclave. Larry initially introduced me to the Verano. Tim was able to find the perfect model when I returned, and Mr. Batt was able to seal the deal.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love my Encore from Capellino Buick GMC

Tom & Traceann were very professional and knowledgeable. But most of all very accommodating. Thank you for a great buying experience. I love my Encore!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great salesmen..very nice facilities

Worked with me so I could find a way to afford the car of my dreams!! Very nice! Treated me like I was important which I appreciate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Overall Great Experience

Dominic was excellent. He was attentive and honest. I will definitely be recommending not only the Cappellino dealership, but Dominic specifically.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great place to buy a car

Scott was very friendly, knowledgable and courteous. He went out of his way to make sure I got the exact vehicle I wanted. It was nearing closing time and nobody rushed us to make a decision. We were out at a restaurant the next night after purchasing the car and the senior financial lady recognized us and came over to see how I liked the Terrain and then bought our group a round of drinks. The people there definitely go out of their way to help and make everything perfect. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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car inspection visit

I almost enjoy coming for service. I live 15 miles away and pass other dealerships but it is worth it to be treated well and fast. I enjoy the latest magazines in the waiting room also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great Service, knowledgeable people.

The employee's are so helpful, polite and nice. More GM dealership should follow your lead. You have a clean house with free Wi-fi coffee and donuts you make me feel like I'm at home spending money. You gotta luv it

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service

I find the team consistently courteous and informative on matters related to routine maintenance. They always explain any procedures and ensure that I understand and agree with service provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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customer

Thanx for the free interior detail. You gave it to me as a make-up for some soiled carpeting caused by your service dept. during a previous visit. Nice gesture and it won't be forgotten.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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