Reviews
We Worked It Out
It was great! Tim was an awesome guy, very helpful and we worked it out so I could drive home in a beautiful, gadgety, brand new Encore.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Teamwork
We returned to the dealership because of a great experience with Larry Young in purchasing our 2011 Enclave. Larry initially introduced me to the Verano. Tim was able to find the perfect model when I returned, and Mr. Batt was able to seal the deal.
- Customer service 4.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Love my Encore from Capellino Buick GMC
Tom & Traceann were very professional and knowledgeable. But most of all very accommodating. Thank you for a great buying experience. I love my Encore!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great salesmen..very nice facilities
Worked with me so I could find a way to afford the car of my dreams!! Very nice! Treated me like I was important which I appreciate.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Overall Great Experience
Dominic was excellent. He was attentive and honest. I will definitely be recommending not only the Cappellino dealership, but Dominic specifically.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great place to buy a car
Scott was very friendly, knowledgable and courteous. He went out of his way to make sure I got the exact vehicle I wanted. It was nearing closing time and nobody rushed us to make a decision. We were out at a restaurant the next night after purchasing the car and the senior financial lady recognized us and came over to see how I liked the Terrain and then bought our group a round of drinks. The people there definitely go out of their way to help and make everything perfect. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
car inspection visit
I almost enjoy coming for service. I live 15 miles away and pass other dealerships but it is worth it to be treated well and fast. I enjoy the latest magazines in the waiting room also.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service, knowledgeable people.
The employee's are so helpful, polite and nice. More GM dealership should follow your lead. You have a clean house with free Wi-fi coffee and donuts you make me feel like I'm at home spending money. You gotta luv it
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great service
I find the team consistently courteous and informative on matters related to routine maintenance. They always explain any procedures and ensure that I understand and agree with service provided.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
customer
Thanx for the free interior detail. You gave it to me as a make-up for some soiled carpeting caused by your service dept. during a previous visit. Nice gesture and it won't be forgotten.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase