Reviews
2023 Buick Encore GXU
Excellent service. Service manager very courteous and quickly assessed my needs. Car ready when promised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
If you can avoid buying a used car from them I’d suggest
If you can avoid buying a used car from them I’d suggest it. The sales team will assure you everything will be done to the vehicle to make sure any issues are corrected and if a issue arises they will tell you to pound salt. Paid premium for a used car only to have the same issues they said they were going to fix before picking up and paying for it come up less then 17 days having the vehicle, they of course said they would pay for the corrections which one was a emissions problem, basically they cleared the codes said it was fixed and since my son only drives to college a couple times a week the engine light came back on for the same issue after now 30days which is all the give on used cars. They didn’t care to listen charged me 1000.00 for the repairs and sent a bag of melted chocolate and a apology letter. Was told the sales manager would call and never did. I have all the paperwork to show this is 100% at there fault but again the customer is not there care only the money. Charged me 400 for a diagnostic fee they said they couldn’t even do also have that documented. This is not a angry customer review to bash them this is a real review and I would not write this unless I know I am 100% correct. Cant say on there new cars this is for again there used car dept.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Two vehicles
It was one of the most pleasant car and truck purchases I ever made. From sales staff Danta . To finance department! Would definitely recommend them!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My service
My experience was great. But since my service my auto high beams do not work and the touch button to unlock the back passenger door works only when it feels like it
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
would recommend your dealership, great salesperson
great salesperson, in and out quickly with no hassles, very nice showroom very enjoyable, absolutely no stress or hassle to buying a car thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tim finds a way “to work it out!”
Tim Wrotney and the team at Capellino have made the experience of buying/leasing a car more enjoyable! Tim’s listening skills and understanding of the seller’s needs helps to put a plan together for both parties for a win-win relationship. I keep buying/leasing from Tim, because I know that he is fair and is willing to work with you to make it work for both sides…..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buying car
Sales and finance team were very helpful getting me the car I want to lease! They were very easy to work with on the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Al was great kept us in the loop made it a easy sale.
Al was great kept us in the loop made it a easy sale. The dealership fixed any issues on the car before transferring it to us. Will do business again with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Service
Working with David Grisanti was fantastic. Everything was taken care of in a timely fashion. Couldnt be more happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Front Camera Repair
Was quick service. I dropped it off the night before and received a phone call first thing the next morning confirming repairs to be completed. It was completed by the afternoon. Please dealing with this service team.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase