Cappellino Buick GMC

Everyone was great and very helpful! They repaired my truck and had it back to me when they said.

My car came in because of check engine light and they were able to complete work which was covered by my extended warranty.

As always, perfect service. Always take my vehicles to Cappellino Buick GMC and always receive quality work.

Nice facility with good customer service. Pleasant waiting area. Price of repairs is outrageous. Got the same work done at a local mechanic for half the cost.

Great car and great customer service, very pleased

Sales person was very polite and knowledgeable. Found the car I was looking for and left satisfied

Bought used car and bought extended warranty. Sold the car and they now owe us $1100. rebate on that and have been over 2 months trying to get our money back. Every call they tell me another 2 weeks. Today it was early September for a rebate from middle of June. REALLY? Won't buy or recommend to deal w

Scott bertini. He was very polite very patient and he was an awesome salesperson I would highly suggest him when you are going to buy a Buick at cappellino. I was very pleased with the service I got from him

Scott was awesome, very knowledgeable and made my experience very quick and straightforward, also Rich the financial manger was also very helpful. Thanks Charlie . I will have no problem recommending Scott

We purchased a 2017 Buick Enclave in March 2020. During the test drive, we noticed battery problems, a shimmy in the steering and a piece missing on the rear wiper. Our salesman, Tim assured us Cappellino does a multipoint inspection and will repair anything wrong before delivery. He also stated shimmy was probably tires needing air. Due to covid the car sat in our driveway for a good part of 2 months. Our first opportunity to use the car came memorial day weekend. We drove the car to letchworth and basically had a really bad day. First, the battery was dead, starting off our day with a jump. The cd player was stuck on ejecting even without a cd. Then the steering wheel had a bad shimmy the entire trip, almost like a flat tire, even after checking the air in all 4 tires. Also, our first near 90 degree day, we had NO air conditioning. We called our salesman and got an appointment with a 10 day wait for a loaner car. The drop off went very smoothly but our first phone call from service was a nightmare, Service stated they “could not duplicate” our steering concern but recommended 4 new tires and alignment, also rotors and brake pads, totally well over 1,000.00. When I voiced concern over having to pay out on such a recent purchase, the tires were rotated , sending shimmy to the back of the car instead. Also they could not find air conditioning issue, added dye to the system, recommended I return for recheck, (recheck wasn’t done at next service appt for broken radio.) To date we have no air conditioning and no satisfaction in regards to needing tires and brakes. An email from the used car sales manager, Clayton F. stated he had no indication of our concerns. (Even with 1,000 dollars of recommendations right on our service record.). We chose Cappellino because of the service reviews, but Certainly do not recommend them.