Mercedes-Benz of Naples

(1,753 reviews)
Visit Mercedes-Benz of Naples
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 998-8483 (888) 998-8483
Used (888) 825-6184 (888) 825-6184
Service (888) 928-4173 (888) 928-4173

Reviews

(1,753 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naples from DealerRater.

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Car was picked up, serviced and delivered.

Car was picked up, serviced and delivered. Very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the 5 star review!

Donald Waggoner

Excellent service, turned out to be only nail in tire, repaired at on charge.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you!

Great customer service

Myself and my wife had a wonderful sales experience with Dennis Stout i.e test drive, purchase with lots of revisions, delivery earlier than expected,and transportation to NJ. You will see us again I am sure. Thanks Dennis.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

great service with MB of Naples

good service each time and I get a loaner vehicle too. great service people and a beautiful facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the kind words! Thanks for being a member of the Mercedes-Benz of Naples Family!

Jackie Dressman

What? No 6, 7, 8, 9 or 10 stars? Why do they stop at 5? Jackie is a 10. We can't say enough good about her. She has taken care of us for 18 years. Enough said. Ann and Morrie Doyle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Bill Filbin ReMax realtor Marco island FL

I have been using your dealership for over 30 years now even going back to Davis Blvd location !! I always ask for Tino G as he is the BEST you have !!!! He knows what he is talking about ALWAYS - Bill Filbin no time customer !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Awesome! Thank you for the review and thank you for being a long time member of the Mercedes-Benz of Naples Family!

The drive from Clermont was well worth it.

After searching for the "perfect vehicle" we found it at the "perfect dealership!". We had been looking for a vehicle and MB of Naples had the exact vehicle were looking for. Contacted the dealership and spoke with Rob Seeds. He was so professional and honest with us during the transaction. We made the 3 hour trip from Central Florida to pick up the car and couldn't have been more pleased. We were so confident with Rob that we did the whole deal over the phone without ever seeing the car in person. The vehicle was exactly as Rob said it was. It was perfect! Would highly recommend Rob and the entire staff of MB of Naples to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Service at Mercedes Benz of Naples

John Chaffo, my service provider at Mercedes Benz of Naples, is terrific. He is very attentive to my needs and service requests. I highly recommend the service department at this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for the review!

Excellent Service

Mercedes Benz of Naples is a fantastic dealer and they provide exceptional customer service.. Keith Glenn and his team took excellent care of me. I am extremely pleased with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Total Satisfaction

We recently leased our second automobile from Mercedes-Benz of Naples which, by itself, demonstrates the high level of satisfaction with have with the dealership. Their sales organization is "top of the line" as far as integrity and customer satisfaction is concerned. And, their service organization leaves nothing to be desired from appointment scheduling to vehicle pick-up. There are very few dealerships that we have dealt with over the years we can say the same about.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.