Mercedes-Benz of Naples

**BUYER BE WARE OF THIS DEALERSHIP**  Found the Mercedes S550 I had been looking for at Mercedes of Naples. I live in North Carolina and after agreeing to pay a premium price, $2,500 over market pricing, with the expectation and knowledge that this car was purchased new by the original owners and service at this dealership, that this authorized Mercedes dealer, would sell a safe and properly reconditioned vehicle. I drove the car back to NC, only to realize the tire trend on the rear seemed minimal. In NC a car has to be inspected prior to registration. I took the car to be inspected and was told that the rear tires were below 3/32nds almost to the wear bar and would not pass inspection and needed to be replaced at a cost of $640 plus tax. I have only had the car 2 days. I called the dealership about the issue and my salesperson told me that Dean Smith, Certified Sales Manager, would not replace the tires since it passed the dealership inspection. I have requested several times to show me the inspection report where the tire tread was measured with a safe tire tread level. I have yet to receive that information. It is clear that this dealership is only concerned about profit versus customer satisfaction and safety. I was very fortunate that I didn’t encounter rainy weather on the drive home, given this is a rear wheel drive car, I could have hydroplaned or worse. David Wachs, General Manager, should be aware that this is what he is representing.  I wish I had investigated this dealership further to determine that they are no better than the Shady dealer on the corner selling used cars out of an old gas station. You would think a truly reputable dealership would be more mindful of the safety of the cars they are selling to the public. I hope this complaint and any negative reviews that I can post online warning other consumers is worth the $640 plus tax the dealership is saving to pad their bottom line.

excellent sales staff; honest dealings with us in the purchase of a used vehicle; good follow through after the purchase; would recommend Naples MB to my friends.

A few days ago I visit the MB Dealership at Naples. I received the best attention from Mr. Dennis Stout . Thank you Mr Stout and all the people of the dealership. My best

Had a nail puncture a brand new high performance tire. Mercedes located a tire in one day and replaced it on my car the next. They also flat bedded my car to the dealership, all at no cost. Can't ask for more!

Adam Davis has now been a great MB Dealership representative. He has delivered exemplary service with his other associates. I highly recommend Adam and MB Naples for your next premium vehicle. Each time the vehicles have outperformed my expectation. The 2018 E400 Cabriolet is so much fun replacing the S550. Also continued follow up makes this experience fantastic.

From the first time I stepped into the Naples Mercedes dealership I knew that this was going to be a unique experience. Everyone was extremely curteous and I never felt pressure in any of my dealings. Although I have purchased Mercedes for over 20 years, dealing with this particulsr dealership has bee n better than the others. The service Rep Al Whittington and the Salesman Joe Politi are remarkable employees.

Dennis Stout was exceptional from start to finish. He explained everything throughly and offered all options . I would highly recommend him and Mercedes Benz of Naples.

The sales staff at Mercedes of Naples is first rate. They know their product and follow up to make sure you are satisfied. The service department is second to none; they always go the extra mile. That's why all my cars are Mercedes!

My experience dealing with Adam Davis was nothing short of impressive. He was the most honest car salesman I have ever dealt with. He took his time to understand what was important to me as a buyer and was honest and straightforward with me the whole way. If you want to deal with a honest, genuine and overall personable salesperson, do yourself a favor and visit Adam Davis at MB Naples.

Outstanding service by all of staff at dealership ........... have and always will recommend the dealership Always reccomend the dealership , consistancy at its highest level ... Really exhibit customer care