Mercedes-Benz of Naples

(1,753 reviews)
Visit Mercedes-Benz of Naples
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 998-8483 (888) 998-8483
Used (888) 825-6184 (888) 825-6184
Service (888) 928-4173 (888) 928-4173

Reviews

(1,753 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naples from DealerRater.

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Adam Davis! The MAN!

What a AWESOME experience I had at MB of Naples and all thanks to Adam Davis. Adam is a knowledgeable, caring, fun salesman who will completely change the idea you have about the process of buying a car. I appreciate all of the information I received from Adam, rest assured he will help you find the best car for your needs and will make the whole process very smooth! Thank you Adam!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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1 person out of 1 found this review helpful.
Dealer response

Thank you for the awesome review! As usual Adam seems to have made another friend and we're excited to welcome you to the Mercedes-Benz of Naples Family! Enjoy your new Mercedes!

Fantastic

Adam was truly amazing. We ordered our C300 Cabriolet and he walked us through the whole process. We love our car! Adam also followed up with us to answer our questions and make sure we were enjoying the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time to leave a review! We're happy to hear Adam was amazing and we hope you're enjoying your new C 300 Cabriolet in the beautiful Florida Sunshine! (Just forget about those afternoon rainstorms!) Welcome to the Mercedes-Benz of Naples Family!

Mercedes Benz of Naples is Great

Mercedes Benz of Naples is a fantastic dealership and provides a great service experience. John Chaffo is a truly exceptional Service Advisor, one of the best I have ever dealt with anywhere.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! Happy to hear that you had an exceptional experience with John and we're proud to have you as a member of the Mercedes-Benz of Naples Family!

Fun to work with

Adam Davis is an energetic knowledgeable whirlwind!! I’ve never had so much fun buying a car, which is usually terribly stressful for me. He covered all questions, gave me instructions on parts I wasn’t sure of He was very thorough and professional. A delight to work with

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Thank you

Adam Davis is a pro. Thoughtful, and accessible. All the more reason to buy from him since he comes with the car. A positive experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

SUPERB!!!

Adam Davis was a absolute pleasure to work with. He is very informative, and such a great employee. I will not deal with anyone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

professional easy to work with

Adam Davis was the best car salesman I have ever worked with - he keep me informed all the way - had great ideas when ordering - never pushy I WILL buy again from him as I have owned over 20 benz

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Great car buying experience

We don't like the process of buying cars. We don't like the pressure that some dealers reps give you. None of that was present here. We had a very pleasant experience with Adam. Almost as easy as buying a shirt.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Adam*s knowledge of the product is outstanding .

Adam guided me through the labyrinth of special ordering just the car I wanted and persevered with the distributor and factory to follow up and ensure the allocation would provide my car in the shortest time frame possible. He also convinced management to discount the car as much as possible. He treats me like a member of his family and is always willing to take the time to explain the details and mysteries of the electronics systems. He made the purchasing experience enjoyable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Listened to my needs and delivered!

This is the second time I leased a car from Adam. He listened to what my requirements were and outperformed my expectations in terms of the features of the car and my target price range. He is also very concerned that I learn all of the features of the car (there are many) and has contacted me for the second lesson appointment already. Will most likely be looking to Adam to find out next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.