Mercedes-Benz of Naples

(1,753 reviews)
Visit Mercedes-Benz of Naples
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–2:00pm
Sunday Closed Closed
2021 consumer dealer award
View 3 awards
2021 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 998-8483 (888) 998-8483
Used (888) 825-6184 (888) 825-6184
Service (888) 928-4173 (888) 928-4173

Reviews

(1,753 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Naples from DealerRater.

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Quality buying experience

We really enjoy working with Adam Davis. He's very knowledgeable about the vehicles and believes in what he's doing. His professionalism adds to the experience of purchasing a fine automobile.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Adam Davis ,

My husband Gary and I agree that Adam has to be the most knowledgeable and amiable sales representative for Mercedes Naples. It was truly a pleasure working with Adam and I’m sure we will be returning to Mercedes Naples In the future and hope to work with Adam again. Kathleen Danler

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amazing Service!

PROMPT, CLEAN, EFFICIENT, I WAS LOANED A FINE MERCEDES CAR FOR A DAY WHILE MY 1ST MAINTENANCE AT 10000 MILES WAS DONE SO I WAS DELIGHTED!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Happy to hear we met your expectations! Thank you for being a member of the Mercedes-Benz of Naples Family!

Outstanding from start to finish.

Dennis Stout was excellent , he knew exactly what we wanted and helped us with professional awareness. I would recommend Dennis and this dealership to anyone who is looking for a Mercedes.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellence in Sales & Service

I have leased 4 ML’s and now GLE @ MB Naples with excellent sales and service. Tom Butz is an excellent salesman as all the rest of the sales team. I am also pleased with the service managed by Mike Cozza along with Jackie Dressman. I highly recommend MB of Naples

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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New Vehicle

I recently bought a 2018 C300 and had an excellent experience with this dealership. David Wachs handled the sale, his professionalism and customer service was outstanding. When I picked up the car Scott Vermillion went thru all the details of the car with me and did a great job. I would highly recommend Mercedes Benz of Naples to anyone. JG

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great experience

Called in and was directed to Adam Davis. I told Adam of my search for a white MB E400 with package 3. I expressed to him I live in Ohio but visit Naples area each Spring and if a car was equiped as I would like it I could consider doing a purchase with him and driving it back to Ohio. Even knowing that I was here in Ohio Adam treated my inquiry and me like a returning customer. He was totaly skilled on learning my needs as well as never losing track of the what I wanted to know. He also knew the product inside and out. As I went back to my local dealer, Mercedes Benz of North Olmsted, I pursued the possibility of ordering a car and did so. Adam is a rare salesperson, genuinely putting the wants and needs of the prospect before his just selling a car. I placed his name in my phone to quickly be able to access his contact info for the people I know (and there are a few) that frequent the Naples area. Thanks again Adam.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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A Great Experience

Shopped a few weeks and visited 6 dealers on line and in person. Called and spoke with Adam re a car not yet pictured on site. He encouraged me to visit and spent a good deal of time with a test drive and discussion of the car. He agreed to hold the car for a few hours until I could return with my wife. He repeated the process with both of us and made us comfortable with our choice. Upon picking up the car, we pulled into the dealership to find our wheels wrapped in a large, red bow with a congratulatory, personalized sign nearby! Adam spent a great deal of time with us and made us feel very important to both himself and the dealership. A minor adjustment was needed and we were provided with a loaner and our car was subsequently delivered to our home! All concerned at the dealership .treated us well. Adam' s personality coupled with his attention to detail made for a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Perfectly efficient,comprehensive,and hassle-free experien

Adam Davis was referred to me by patients that recently had a great experience in purchasing their Mercedes-Benz from him. Following a bad motor vehicle accident, I was looking for a new dealership to establish a relationship and find the perfect ride. Adam inquired and performed a comprehensive needs assessment and was impeccably confident in his ability to find me my perfect new car. True to his word, I arrived at the dealer later that day and he said he had the perfect car for me ready to go! I am very happy with my new C 300 and the experience was fantastic! In less than 3 1/2 hours, I was fully acquainted with the vehicle, financials completed, and on the road! Amazing! I tell everybody I have a vehicle I really enjoy and had an equally awesome experience to match! Thank you Adam! -MK

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent sales consultant

Adam represented the Naples Mercedes dealership in a most professional demeanor. He clearly listened to what my specific requirements were regarding a new auto. Adam has gone above and beyond in addressing all of my concerns be it technical and value. He has followed thru on calling me back and even got the owner of the dealership involved in working a best value for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.