Reviews
Adam was a great help throughout the process, great
Adam was a great help throughout the process, great costumer service, very friendly and make me feel comfortable. The dealer has great service. The technology trainer did a great job training me on the car. I highly recommend this dealer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Naji, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Clean - Courteous people at front desk - nice people in
Clean - Courteous people at front desk - nice people in the Service Area with water available. My Salesman Adam Davis is the best - always helpful for the entire Lease time. I always know he will help with car questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Naples we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!
Stephanie who is my representative?
Stephanie who is my representative? Yeah, I took the car in went to see her to explain one small problem that I had with the car. She documented it, read it back to me for accuracy.and that was it.I received the car back the next day after her phone call telking me it was rwady She completed the paperwork, gave it to me and off.I went.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Theresa, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Tony is my service manager.
Tony is my service manager. He's professional and truly cates about his customers and knows the cars.. Facilities are immaculate and the staff are helpful and friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Sybil, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.
It was a pleasant experience.
It was a pleasant experience. Nice dealership. Customer waiting area was nice. For the amount of money charged they should at least offer a Cooke.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for taking the time to let us know how we did. We hope you have a great day!
Scott was extremely kind and easy to work with .
Scott was extremely kind and easy to work with . Mercedes Benz of Naples provided me with a loaner car. My service was done in an appropriate manner.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michelle, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
Adam was a great help through by buying process and
Adam was a great help through by buying process and following up on the payoff off of the car I traded in. Would highly recommended him and this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Joe, we are pleased to hear of your experience with us here at Mercedes-Benz of Naples. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.
My experience yesterday at Mercedes Naples with Cali was
My experience yesterday at Mercedes Naples with Cali was unbelievable. What an asset Cali is to Mercedes. she made sure I was in and out of there quickly with my new tire after my old one had a nail I can?t say enough about my new car and the service and Mercedes in general here in Naples Florida. Come to Naples buy or lease a car you?ll never be disappointed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Molly, thank you for your positive review. We're glad to hear that you found our team here at Mercedes-Benz of Naples so helpful in the purchase of your new vehicle. If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!
Excellent service adviser and service.
Excellent service adviser and service. Car was very clean upon pickup Provided a loaner Everyone was courteous and friendly especially the front desk Very satisfied
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joseph, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
Stephanie took care of our tire problem late on a busy
Stephanie took care of our tire problem late on a busy Friday. When the problem reoccurred and a separate issue was discovered, she resolved the issue without additional charges. Amazing service! Amazing Manager!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you so much for your feedback about Mercedes-Benz of Naples! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!