Reviews
Very pleasant experience the sales person and staff were
Very pleasant experience the sales person and staff were perfect. The paperwork was easy. The financial officer was great. Everything looked good at this time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi John, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
We have dealt with Mercedes- Benz Naples since 2011.
We have dealt with Mercedes- Benz Naples since 2011. This was my first time working with Scott. He was knowledgeable, personable and professional and worked hard to get my car repaired by the end of the day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Elaine, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Naples! If you have any further questions, please give us a call. We're always happy to help!
Well done by Raphael.
Well done by Raphael. Got a new vehicle for les per month. Love the new colors and all the safety features. That?s all I have to say until I get the actual vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello James, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Randal,is extremely consistent over the years with
Randal,is extremely consistent over the years with detailed communication , always courteous,understanding ,provides value to the process and care to customers. Total satisfaction with the service received each time. Would recommend him any time. Congratulations !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Because the services from Randal are totally satisfying and consistent I certainly would recommend this location. All our cars have been Mercedes and have been through many services !! Randy’s one are the top.!,,
Stephanie (Service Consultant) did a great job with a
Stephanie (Service Consultant) did a great job with a problem that she inherited. Jose F (Service Mgr) also did a great job making sure all was properly addressed. Thanks MB of Naples and the Team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Philip, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naples. It means so much to us to have earned your trust in our business! We hope to see you again in the future and make your next visit even greater than the last! Take care!
Everyone was terrific, especially Scott everyone was
Everyone was terrific, especially Scott everyone was courteous. The loaner was great, and my car was done i in the time that was promised. Other dealerships would be wise to learn how well this dealership performs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Here at Mercedes-Benz of Naples, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!
Timely and professional,andexcellent follow-up.
Timely and professional,andexcellent follow-up. My service advisor was on top of every thing and Keep me posted with the progress and in providing a car loaner
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you so much for your kind words about your experience here at Mercedes-Benz of Naples. We try every day to satisfy our customers and it’s always nice to know when we succeed.
We had a great experience with Sales expert Ann Margaret.
We had a great experience with Sales expert Ann Margaret. Very detailed clear and concise. Also very professional and knowledgeable on the product. The experience was effortless.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Naples. Please don't hesitate to reach out if there's anything additional we can do for you.
Joe was amazing, so helpful and came from naples yo meet
Joe was amazing, so helpful and came from naples yo meet me on Bonita Springs
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.
I turned in a leased vehicle and was there for a
I turned in a leased vehicle and was there for a promotion on a new one. Found a great car that suited my needs. Very helpful sales team and financial team. Reliable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Mercedes-Benz of Naples and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.