Toyota of Louisville / Scion of Louisville

Service Dept: took car in for repair of issue related to Toyota Customer Support Program notice related to front transfer case electro-magnetic clutch as well as 5000 mile service. Provided Toyotas letter regarding the same to Kevin upon dropping off the car. Explained I wanted the problem diagnosed and fixed as covered under Toyotas letter to me. Picked up car hours later to find they only performed the 5000 mile service and had not made any notes I wanted the transfer case issue addressed! Missed a whole day of work to have this issue fixed only to find they never even looked at it! Very unsatisfactory service.

Unlike Oxmoor Toyota ,With Toyota of Louisville .I felt no pressure .I didn't need to set an appointment. They let me test drive the car by myself. I Would buy from them again.

I always experience great customer service. Did a fantastic job on my car’s dashboard & mechanical.

They are very friendly and easy to work with. I noticed some damage to the headliner after picking up car and they have corrected it quickly and professionally.

If you want a Toyota. Come to Toyota of Louisville instead of Oxmore. They really go above and beyond here!

He came through for me when everyone else turned me away recommend everyone see this man .

Sam Smith is amazing he got me and my husband the car we wanted and needed I will be referring friends and family

Everyone was nice, polite and knowledgeable about any questions we had concerning the vehicle, features, warranty and financing. We will definitely return to buy our next Toyota.

We met with sam and he was very helpful. All of the staff are super friendly and attentive. Sam walked me through every step of the process and got me a great deal on a new car. Will definitely be a repeat customer. Im very pleased!

Even with vehicle shortages and waiting lists Tim made this a stress free purchase. This is the second vehicle we have purchased through Tim , we check with him first before buying.