Toyota of Louisville / Scion of Louisville

Great service that was timely and answered any questions. Am pleased and will return after next 5, ooo miles !

We requested a Spanish speaker since we had an inquiry on a truck and they directed us to him. We were excited (since we were ready to buy) and he was being short and with an attitude. We asked for his name and he refused to give it to us, we had to research to find who we spoke to. We called to clarify the price of a Tundra, since there were different prices on the website and he wasn’t telling us which price was the actual one. Then he raised his voice and said “are you going to buy yes or no? tell me yes or no?” (all in Spanish), for which we said “what??” And he immediately hung up the phone. We called back and asked for a different associate and told them about the situation. This situation is really upsetting and thought to let other non-english speakers to not let themselves be pushed by individuals like him. This happened at 11:45am on 4/19/25

Tim was amazing to work with. He was very responsive before we showed up which was a big deal for us being an hour and a half away. He informed us they had multiple options for the type of cars we were looking for and even sent us pictures. He was waiting for at the door as we approached the dealership. Gave us time and space to look everything over on the cars comfortably and didn’t try to push anything on us we didn’t want. 10/10 would definitely buy from Mr.Patillo again.

They were excellent to work with very understanding of the amount of money I had and all went great

Could not disagree more if this dealership got above 3 stars- I had a bad experience

Great service staff, very professional. Kevin Ashton is excellent to work with. Really appreciate departments responsiveness

They are willing to listen, considerate, and treat customers with respect and dignity. They do quality work and offer discounts when possible.

I enjoyed working with John. He was very professional. The service was great and done in a timely manner.

Larry, one of the salesman was very courteous and knew what I was looking for

We really enjoyed working with our sales consultant, Tim. He helped us find the the right car for our family. We look forward to working with him again in the future.