Toyota of Louisville / Scion of Louisville

Glen was so kind and provided great customer service. He knew I had to get in and out within an hour and a half. He showed me all the features on the car and made me feel at ease.

Great customer service. Friendly and informative. Awesome job. Above and beyond what I expected. Will return in the future.

Great experience with everyone in the service department. Work was completed a day sooner than expected

Tim is awesome. He was really nice, patient, and honest about prices. He helped us find our dream car without any fuss. Definitely recommend him for a smooth experience!

They were great to work with from start to finish! I would definitely buy from them again.

This was one of the worst experiences that I have had a Toyota at Dixie. When I scheduled my appointment, the girl scheduling was very sweet and gave me an appointment for the next day. I explained to her that I might not be able to do that but we scheduled it and she told me I could call back and reschedule if I couldn't make that work. When I called back about an hour later, a different girl answered and when I explained I would need to reschedule, she was very rude and acted like I was putting her out. She did schedule an appointment for me. (unfortunately, I didn't get either person's name.) When I took my vehicle in for my 2:30 appointment on March 21, Mike L checked me in. I found him very condescending as he made me feel like I was a dumb female or a child who did not know how to take care of my car. He told me that it had been 10,000 miles since my last oil change and it should be 5000 miles. I even had said when I first sat down that I knew I was really behind on my maintenance as there had been a great deal going on in my life and I wasn't happy that it was so late. When I discovered my maintenance plan had expired, he continued to be rude (in my opinion berating me) because he looked at the date of when I had my plan and told me the purpose of the plan was to get maintenance every 5000 miles. I told him understood that I had always tried to do that. He decided to tell me that wasn't true as there was a time that it was 7000 miles - I told him to just forget it and give me the oil change and tire rotation. He kept telling me he was trying to give me the information. That was fine but it was how he was giving me the information. I will not be going back to Toyota of Louisville Dixie for any more oil changes or maintenance on my vehicle. I will go for tire rotation as that is free with my tires that I bought from them. I am very disappointed in the treatment today. I do want to say that the gentleman that checks the mileage on the vehicle when you first pull in was very friendly and welcoming. L

They provided Excellent service! They got me in and out right away and ordered a part I was missing for my vehicle!

Tim made the buying process seamless! Professionally persistent and transparent through the whole process! Highly recommended!

They helped me when I needed them most. I moved from out of state and my lease was ending and credit wasn't so good and they never gave up on me.

Tim made buying a new highlander easy. He took the time to show me all the new features,on this vehicle, since I had not bought a car for over 10 years. I would recommend going to Toyota of Louisville and ask for Tim. No pressure just a pleasure to deal with.