Lexus of Tucson - At The Automall

(230 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

Want to share your experience with this dealership?

Write a review

I just purchased a Lexus from Automall Lexus of Tucson.

I just purchased a Lexus from Automall Lexus of Tucson. It was a pleasure working with George in sales for my purchase. He has great communication skills and knowledge of Lexus vehicles--very professional. Thank you, George! Rick was also very efficient in processing my paperwork. Having seen the long, drawn out car buying/haggling experiences other family members have encountered over the years, I was happy to avoid that and receive such great service here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Excellent experience. Highly recommended

Great service. Chris Andrews was kind, patient, and professional. No hiccups. Price quoted was price honored. Great car buying experience (the best and easiest car buying experience I have ever had). I can not recommend this dealership enough and Chris specifically.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service.

Great service. Chris Andrews was kind, patient, and professional. No hiccups. Price quoted was price honored. Great car buying experience (the best and easiest car buying experience I have ever had). I can not recommend this dealership enough and Chris specifically.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Christopher was extremely helpful for us getting started

Christopher was extremely helpful for us getting started on our new Lexus. His professionalism was outstanding. Very glad he was our salesperson. Rick was also excellent as well and appreciate all his advice on what was best for us. It is a long drive to Tucson...but so worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This dealership has the friendliest and efficient staff.

This dealership has the friendliest and efficient staff. Kris is our favorite sales person and Rick is very knowledgeable about all things financial. Thank you for another very pleasant purchase opportunity.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Had one of the better experiences car buying with Lexus...

Had one of the better experiences car buying with Lexus of Tucson @ the Auto Mall. Very relaxed environment, no pushing for you to buy. They let you do the looking and they give you the options. Cut and dry and to the point. Mark Austin was a very professional and nice salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

I have to say I actually “enjoyed” the experience of...

I have to say I actually “enjoyed” the experience of trading in my beautiful 2020 BMW for my new, even more beautiful, 2022 Lexus RX hybrid. Much of the credit goes to Kris Bowman and his diligence in successfully managing all the details long distance so that all I had to do was get my old car from Denver to Tucson. My best to Kris and the staff. Happy holidays!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
4 people out of 4 found this review helpful.

Mark Auston is one of the finest people that I have ever...

Mark Auston is one of the finest people that I have ever met. There was never any doubt in my mind that he was not trying to find the best car for my needs. He exhaustively reached the online and lot inventory, and ended up selling a car that my wife just happened to notice. It was about the price of the one that we were seeking! The dealership, itself, simply put dignity back in the profession of car sales. It was th4e fifth dealership that we visited this time-out will be the first and only next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Rockstar

Chris Bowman is the most respectable salesman there is!!! So I found a car I want but I'm in Phoenix and it's in Tucson. It's a European luxury brand at fair price but I can't visually inspect it before my purchase. Needless to say I'm worried about paying anything without a test drive and inspection. Chris gave me the play by play after driving it himself, he gave me all the info related to maintenance, he disclosed a possible repair needed and took it to a specialist outside of their dealership to make sure I was getting exactly what I was looking for. Showed up to sign and drive away and the car was better than I hoped, the minor concern isn't even noticeable to me (I wouldn't have discussed if I were him), and he got me the payment I was wanting. Enjoyed my drive back to Phoenix in style and comfort with a bouquet of roses he got for my wife who want able to pick up the car with me. Car salesmen don't have great reputations but Chris is the opposite of any stereotype and it was a blessing to have him on my side through it all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Chris Bowman is the most respectable salesman there is!!!...

Chris Bowman is the most respectable salesman there is!!! So I found a car I want but I'm in Phoenix and it's in Tucson. It's a European luxury brand at fair price but I can't visually inspect it before my purchase. Needless to say I'm worried about paying anything without a test drive and inspection. Chris gave me the play by play after driving it himself, he gave me all the info related to maintenance, he disclosed a possible repair needed and took it to a specialist outside of their dealership to make sure I was getting exactly what I was looking for. Showed up to sign and drive away and the car was better than I hoped, the minor concern isn't even noticeable to me (I wouldn't have discussed if I were him), and he got me the payment I was wanting. Enjoyed my drive back to Phoenix in style and comfort with a bouquet of roses he got for my wife who want able to pick up the car with me. Car salesmen don't have great reputations but Chris is the opposite of any stereotype and it was a blessing to have him on my side through it all.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
4 people out of 4 found this review helpful.