Lexus of Tucson - At The Automall

(230 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

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Alexander was excellent, made the car buying experience

Alexander was excellent, made the car buying experience enjoyable and seamless. I highly recommend him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I've been using this dealership since 2006, and now with

I've been using this dealership since 2006, and now with my 3rd car. Laura L., Mike B., and Rick M., were all so professional and helpful! They made my trade-in for a used Lexus RX450h fair for both parties, and it was just an easy and effortless process! They treated my used car purchase as if it were a new car purchase; the customer service was excellent!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I was looking for the perfect third row with the features

I was looking for the perfect third row with the features I wanted on a very specific budget. After a month of searching I landed on a vehicle at Lexus. I went and saw it and met with George Karahalios who was very patient, friendly and knowledgeable. I was able to get the vehicle I wanted with the payment I needed and an amazing warranty to boot. The whole team worked hard to assist me in my car buying journey. I also had a young child with me and they were all very accommodating to her as well which means a lot. The finishing touches after my purchase were a pleasant surprise. They helped me program my phone and garage door opener and even had a bouquet of flowers on my front seat. I was left with a suv I loved, peace of mind and no questions left unanswered. It was a great experience and I highly recommended that if you’re looking for a good car buying experience without the sales pressure and a dealership who pays attention to detail, this is your stop.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

best customer service

I bought a car recently from Lexus of Tucson and was assisted by Todd. I have bought many cars in the last 25 years and this is the best service I have received. The buy process was seamless and quick. The car was a C8 corvette and I was extremely happy with my purchase. These guys know excellent customer service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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This was the best buying experience we have ever had,

This was the best buying experience we have ever had, hands down. The whole team is fantastic! We had Kris Bowman as our Sales Consultant. He is so sweet and genuine. It didn't matter that we were buying one of their used trucks that someone traded in, he made us feel just as important as if we were buying a brand new car. We absolutely loved Gina Steffens. She was our Business Office Consultant. She made signing all the paperwork very fun and memorable. She knows her stuff. Gina is very fast and efficient. We couldn't believe how easy she made the process go. Our Finance Manager who got our loan approved was Rick Morreale. He is amazing! I can't say enough nice things about him. He really goes to bat for you to get the best financing possible. He even went above and beyond for us, and found us a even better deal and redid everything! Please go to Lexus of Tucson first. You won't be sorry. They even gave us a dozen red roses!! How awesome is that! We will definitely buy our next vehicle from this amazing team as well. Dan and Shannon Shaffer

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Laura was great to work with.

Laura was great to work with. There was no pressure and she went above and beyond when she returned to work to help my husband and I with our purchase.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

My husband and I just bought a new Lexus , Kris was are

My husband and I just bought a new Lexus , Kris was are salesman. He was very helpful and Responsive to all are questions!!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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3 people out of 3 found this review helpful.

George and Rick were both great to work with.

George and Rick were both great to work with. They made the process so seamless. I would highly recommend anyone looking for a car to see them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

George was great to work with and very knowledgeable on

George was great to work with and very knowledgeable on the vehicle. We are returning customers to Lexus and George. Excellent vehicle , dealership and sale associate.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

I was right up front with Alexander explaining exactly

I was right up front with Alexander explaining exactly what I wanted in the new Lexus 250. I got the car we wanted with no extra xx. Done deal!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.