Lexus of Tucson - At The Automall

(230 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
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Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

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The best dealership I've ever done business with. Chris...

The best dealership I've ever done business with. Chris Valerio is a great asset to your business. Thank you again for all you do.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My husband and I had an amazing experience at Lexus of...

My husband and I had an amazing experience at Lexus of Tucson, thanks to Mark Auston and Rick Morale. There was no pressure at any time during the process and we came away with a wonderful 2021 NX 300 that is a joy to drive. Thanks Mark and Rick!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

I have purchased many new cars (15) starting with a 1950...

I have purchased many new cars (15) starting with a 1950 Ford F100. Have had a variety of experiences w/ sales staff over the years - runs the gamut from "hard sell" to very very Helpful. My experience with Lexus of Tucson Automall began in 2013. Recently purchased a 2021 RX 350 and appreciate the effort of Christopher Andrews, Caleb Bradford, Rick Morreale and Adam Bradencamp. All very helpful! Highly recommend this Dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Thank you to Lexus of Tucson! From the fantastic...

Thank you to Lexus of Tucson! From the fantastic receptionist to Christopher Andrews, Rick & Caleb, this was an amazing experience. Everything is thoroughly explained w/ zero pressure -ever. Plus, my newly leased NX is an awesome vehicle. Will always recommend these people & this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We brought our 2015 Lexus RX 350 in for service and while...

We brought our 2015 Lexus RX 350 in for service and while waiting asked about Hybrid vehicles. Mark Austin provided info without any pressure and found a 2015 Lexus Hybrid (our preferred year ) had just come on the lot. Allowed us to try it out for an hour or so and made it easy to trade in our 2015 for the 2015 Hybrid. We feel we can trust this dealership to provide a quality used vehicle and we are delighted with our new used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Sherri, thank you for the review! We are pleased to hear that you had a great experience working with our team at Lexus Of Tucson at the Auto Mall, and we will certainly let Mark know that you appreciate his help. We hope that you continue to enjoy your 2015 Lexus RX 350 Hybrid!

Wow! We had a terrific experience. Very low stress and...

Wow! We had a terrific experience. Very low stress and positive! Highly recommended! The staff was helpful and informative during the whole process. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Amanda - Thank you for the great review! We are thrilled to hear that you had such a successful purchase experience working with the Lexus Of Tucson at the Auto Mall team. Drive safely, and we hope to see you back again down the road!

Great attitude, experience, knowledge and professional of...

Great attitude, experience, knowledge and professional of first time buying a car. They delivered it for a test drive and viewing as requested. Paper work was ready when I arrived. Out of all the vehicles I purchase new and new used, this was a great experience. Thanks Mark and Christopher, I will be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Michael - Thank you for choosing Lexus Of Tucson at the Auto Mall! We are delighted to hear that Mark, Christopher, and our team left a great first impression and we appreciate you commending them. Safe travels and we look forward to working together in the future!

We walked into the dealership cold and with a complete...

We walked into the dealership cold and with a complete specification for the Lexus we wanted. I had searched every dealership in Tucson and Phoenix and none had what we wanted in stock. The color and options combination were difficult to find but Mark located one still in production that came very close to what we wanted. Mark was great at finding it and reserving it for us. Rick and Mark also handled our request for a change in in the purchase conditions with alacrity and aplomb. Overall, we are quite satisfied Lexus of Tucson, with the vehicle we purchased and with the attention, ingenuity, tenacity and courtesy which these two gentlemen evinced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are thrilled to hear about your experience with us at Lexus Of Tucson at the Auto Mall! Thank you for taking the time to leave us your five-star review. It is validating to hear that our team is going above and beyond to make sure our guests are going home in the vehicles they want. We will be sure to let Rick and Mark know you are appreciative of their assistance. Enjoy the ride and have a great day!

Great experience the wife and I had looking at and test...

Great experience the wife and I had looking at and test driving new Lexus SUVs with the help of Kris Bowman. Kris is very kind, he is very knowledgeable about the features and options that are built into the vehicles. You can tell he is very proud of the quality you get when you purchase a Lexus. The wife and I went to other car dealers to look around and we ended up coming back to Kris Bowman to purchase a luxury RX350. Never any sales pressure, great experience all around. Highly appreciate and recommend Kris Bowman and the support staff at Lexus of Tucson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Wayne! Thanks for the feedback. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received when visiting us at Lexus Of Tucson at the Auto Mall. It fills us with pride to know that our staff is making sure our guests go home in a car that is right for them and we will be sure to give kudos to Kris! If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Enjoy the new Lexus RX 350!

George Karahalios did a great job of making our buying...

George Karahalios did a great job of making our buying experience amazing. Prior to picking up the car, he made sure they had all the necessary information and told us what to expect. It was obvious that this was not his “first rodeo” in terms of what needed to happen. We left with a good feeling about George and the dealership. Thanks George.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for shopping with us at Lexus Of Tucson at the Auto Mall! We are delighted to hear that George guided you through the buying process with informative and helpful service. Safe driving in your new vehicle!