Lexus of Tucson - At The Automall

(230 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

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My wife and I have purchased or leased 5 vehicles from...

My wife and I have purchased or leased 5 vehicles from Ken Demski, General Sales Mangager and his staff over the years. What keeps us coming back is mainly the quality of vehicles. In addition to that, the ease of service and the use of a "loaner" while the car is being worked on makes it stress free. I have driven other "top end" vehicles and we will be coming back to Lexus of Tucson at the Auto Mall for our next purchase...the overall package is second to none.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that you have such great experiences with us and have bought 5 vehicles from Ken. At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the reviews!

Ken Demski and Lexus of Tucson at the Automall is a...

Ken Demski and Lexus of Tucson at the Automall is a wonderful dealership. I will only and have only purchaed my Lexus vehicles from Lexus of Tucson Automall and specifically from Ken Demski the General Sales Manger. He is thorough, friendly and shows exceptional attention to detail. He and the dealership are first class and care about their customers. First, Ken is the reason I go to Lexus of Tucson Automall and second, because of the dealership and their exceptional staff! We refer all of our friends from Phoenix to this dealership and specifically to Ken. I would never purchase a Lexus from anyone else and we do live in Phoenix, which has 3 stores within 20 minutes from our home. Ken and this dealership are worth the 2 1/2 hour drive! Thank you. April Young

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are glad to hear that you have had such a great experience with us and are willing to drive 2.5 hours to visit Lexus of Tucson. We appreciate all of our customers and love hearing your feedback. Thanks for the reviews

I've bought two vehicles there in the last few years. Ken...

I've bought two vehicles there in the last few years. Ken Demski, the general manager runs an outstanding organization. The sales, service and finance departments are staffed with knowledgeable and courteous professionals, and the level of customer service is of a level rarely encountered. If they don't have what I'm looking for, I'll wait until they do. They're that good. Michael P. Tucson, AZ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ken will be happy to hear your compliments! We are glad that you have had such great experiences with us, and we look forward to your next visit!

I have worked with General Sales Manager Ken Demski on...

I have worked with General Sales Manager Ken Demski on the purchase/lease of at least 4 vehicles at Lexus of Tucson at the Auto mall and have referred many others. The reason I drive past three Lexus dealerships in the Phoenix/Scottsdale area with my business is due to fair pricing, great customer service during the transaction and personalized follow up after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your referrals! At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!

I am approaching 2 years now since purchasing my...

I am approaching 2 years now since purchasing my wonderful car from Lexus at The Auto Mall and I still feel as excited about it as I did since the day I drove it off the lot. That new car feeling has not worn off, even after all this time! And I spend A LOT of time in my car, as I have a very long commute to work everyday. I am close to 65k miles and the car runs better than ever. The best part about purchasing a Lexus is that I am always treated like a new customer. Working with Ken Demski made it ever better. His patience in explaining details and working various financing options for my consideration was so appreciated. He took the time to be sure I understood and was happy with my purchase. It was the first time that buying a car wasn't a stressful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you are still enjoying your Lexus. At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!

Lexus of Tucson-Professional

Lexus of Tucson was very curtious and professional. The car was as just as the cars.com write up said. Car was cleaned and they even filled the gas tank. Best dealer I have ever encounterd.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Once again!! THE BEST !!!!

This is my second lexus I buy from this dealership in Tucson Az @ Speedway location and once again the experience has been excellent in every aspect (sales,service ..), they make you feel you are part of the family and the car (GX 460) its the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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From the moment we walked in we were treated with...

From the moment we walked in we were treated with respect. The gentlemen we worked with were very friendly and accomodating. We had a 2005 Cadillac D-Ville that I was hesitant to trade in but after driving the Lexus for a week I am please with the exchange. I was shocked when I received a dozen red roses when we purchased our Lexus. I would recommend Lexus of Tucson to anyone who was interested in buying a luxury car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for recommending us! At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback.

On our first visit, Jim Sherron met us cordially and...

On our first visit, Jim Sherron met us cordially and showed us the used vehicles that met our needs. He patiently answered all our questions on the two succeeding visits and, in his low-key fashion, sold us on the RX350 He's an asset to the organization because he lets the Lexus sell itself. You have a great product and a fine, capable salesman in Jim Sherron.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jim will be happy to hear your kind words. At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the review!

I have to admit that I've bought two preowned Lexus's out...

I have to admit that I've bought two preowned Lexus's out of town because I got 0-poor service at the Speedway location in the past. Being nearly a native in Tucson I wanted to give Royal a try one more time. I called the Automall location and got lucky. Jerry listened and responded to my needs. I hope he's still there when I need my 4th Lexus!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.