Lexus of Tucson - At The Automall

(230 reviews)
Visit Lexus of Tucson - At The Automall
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–7:00pm 7:00am–5:30pm
Wednesday 8:30am–7:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–7:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (520) 448-2139 (520) 448-2139
Used (520) 448-2127 (520) 448-2127
Service (520) 526-9453 (520) 526-9453

Reviews

(230 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Tucson - At The Automall from DealerRater.

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Joli Gaskell was a great person to work with on this...

Joli Gaskell was a great person to work with on this sale. I believe she made it as easy and fast as possible. It did not feel like the hassle of going to every other dealership and I would recommend everyone to her. She had a great personality and was very friendly. We would definitly come back to her in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Joli walked me through everything. Gave me demonstration...

Joli walked me through everything. Gave me demonstration drives in several different models. Never tried to pressure me into making a decision "now". Took me to the other people in the dealership that handled various parts of the deal. Everyone was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Joli will be happy to know you had such a great experience. At Lexus of Tucson we appreciate all of our customers and love hearing your feedback. Thanks for the reviews!

My husband and I worked with Jim Sherron to purchase a...

My husband and I worked with Jim Sherron to purchase a certified used Lexus. He was such a pleasure to work with -it was like purchasing a vehicle from a friend. We would highly recommend him and in fact, we already have! We had been to another dealership in the area prior to Lexus of Tucson and were not treated very well. Everyone at Lexus of Tucson Auto Mall were friendly, courteous and accommodating. They allowed us the opportunity to take the car for an extended period of time. That, along with the price, really helped us in making our purchase decision. When we came to pick up the car, I was presented with a bouquet of roses - now, what girl doesn't want a bouquet of roses?!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for such positive feedback! I am glad to know that Jim has made your experience here excellent. It is great to hear such kind words from our customers. We set the bar high in regards to customer service and it is encouraging to know that we met that goal. Please let us know if we can help you with anything else in the future! Be sure to check out our new Facebook page for exclusive specials. Sincerely, Lexus of Tucson

Jim was excellent to work with. No pressure, very...

Jim was excellent to work with. No pressure, very accomodating, did not restrict where to test drive. The quality of the cars speak for themselves. He worked to locate the car I wanted and the negotiation on price was quick and fair. Going over the financing was straightforward with no pressure for piling on thousands in add-ons. The options were explained as well as the option for purchasing some of the options at a later date. I would strongly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jim will be happy to know you had such a great experience with him, At Lexus of Tucson, we appreciate all of our customers and love hearing your feedback. Thanks for the reviews!

long term relationship with general sales manager ken...

long term relationship with general sales manager ken dempski in phoenix made following him to tucson easy. 2 consecutive leases will bring me back to the dealership at the end of my current contract. i alsoreferred my husband to ken dempski for 2 leases as a show of confidence.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Laura, thank you for the kind words! I know Ken will be happy to hear that he helped make your experience here a pleasure. It is an honor to know that you’re planning on doing business with us again. Please let us know if there is anything we can do for you at any point in the future. We look forward to your next visit! Follow us on Facebook for exclusive offers. Sincerely, Rachel Conway Lexus of Tucson

The reason I go to General Sales Manager Ken Demski is he...

The reason I go to General Sales Manager Ken Demski is he is a straight-shooter. Ken has always found a way to make my transaction a great experience. He is so responsive whenever any car related issues have arisen over the years.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for such positive feedback! I am glad to know that Ken has made your experience here such a pleasure. It is great to hear such kind words from our customers. We set the bar high in regards to customer service and it is encouraging to know that we’ve been meeting that goal. Please let us know if we can help you with anything else in the future! Be sure to check out our new Facebook page for exclusive specials. Sincerely, Lexus of Tucson

I recently purchased a 2010 Lexus from Ken Demski at...

I recently purchased a 2010 Lexus from Ken Demski at Tucson Auto Mall. It was the best purchase experience I have ever had from a car dealership. I even had a friend come with me to pick up my car, because after I told her how pleasant my experience had been, she wanted to test drive a new Lexus for a potential purchase in 2012. I have driven the new 2012 RX350 as a loaner, and cannot wait to upgrade my Lexus. I will continue to work with Ken and the Lexus dealership at Tucson Auto Mall for many years in the future. I highly recommend this dealership if you are looking for a new or used car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Lexus! Ken will be pleased to hear your kind words. We strive to go above and beyond for our customers and if there is ever anything we can do to help, we are more than happy to do it. Let us know if you have any questions about your new car and thank you for your business! Be sure to check out our Facebook page for exclusive specials. Sincerely, Rachel Conway Lexus of Tucson

LEXUS of Tucson at the Auto Mall is always worth the 90...

LEXUS of Tucson at the Auto Mall is always worth the 90 minute drive we make from Phoenix. Small town, personalized service with great prices. Ken Demski and his team always take great care of us. My wife absolutely loves her GX460. We will definitely purchase from Lexus Of Tucson at the Auto Mall again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your comments! We are honored to have your business all the way from Phoenix and are so glad that Ken has made your experience with us so memorable! Lexus of Tucson looks forward to seeing you on your next visit. Don't forget to follow us on Facebook for exclusive specials! Sincerely, Rachel Conway Lexus of Tucson

My experience with Lexus Of Tucson At The Automall far...

My experience with Lexus Of Tucson At The Automall far exceeds any other Lexus Dealer. The General Sales Manager Ken Demski is a pleasure to work with and is a true professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for you great comments! We strive to go above and beyond for our customers and if there is ever anything we can do to help, we are more than happy to do it. Ken will be pleased to know that you enjoyed working with him! Be sure to check out our Facebook page for exclusive specials. Sincerely, Rachel Conway Lexus of Tucson

While searching on the internet for customer input on...

While searching on the internet for customer input on various lexus models I came across this dealer rating review and would like to say I have five Lexus dealerships in Phoenix and Tucson Lexus at the Automall surpasses them all while trying to buy a new Lexus. Ken Dempski, the New Car Manager, is upright and honest when presenting you with: the purchase price, the trade value, the money factors and lease residuals. We have been buying our Lexus from Ken for six years as have our son and daugher and several friends. We drive by three Lexus dealers in Phoenix to pick up our new ones from Ken Dempski at the Automall. In addition, we have purchased several pre-owned Lexus from Mike Boris who also is upright and personal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive feedback! It is an honor to know that you have been visiting Lexus of Tucson for 6 years and that you are still so pleased with the service in which we provide. Thank you for recommending us to others. We will be sure to give them the same great service and hospitality. We look forward to seeing you in the future! Be sure to check out our Facebook page for exclusive offers. Sincerely, Rachel Conway Lexus of Tucson