Reviews
Easy checking in, kept me informed while waiting for
Easy checking in, kept me informed while waiting for state inspection and discount on tires
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tecurtin, thank you for taking the time to leave a review for us at Sheehy Toyota of Fredericksburg. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
VIP membership includes State Inspections.
VIP membership includes State Inspections. Why can't a VIP member schedule a State Inspection appointment. I have tried twice this month and the first time I was turned away due to volume. Tha second time this morning, I was told it would be a 4 hour wait. Having the ability to make an appointment would eliminate the ride out to the dealership and be turned around. I know company policy is "first come, first served."
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
4-hours for an oil change, and that's with an
4-hours for an oil change, and that's with an appointment. No apologies, no discounts - pay full price for wasting half your day, even though you tell advisor you'll be waiting at the dealership when it's finished. They never give you a status report and when your vehicle is ready - not everything you ask for is accomplished. Service advisor said "she forgot" to add an item that I asked be taken care of. Also, if you purchased a VIP plan (like I did) with when you bought your car there, that's no longer valid either. New ownership. they don't honor it. Abundantly pathetic. I'll go elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Reviewer 107, we are sorry that you feel this way. Sheehy Toyota of Fredericksburg has offered and honored the VIP program since 2016. We also have honored the commitments of the previous owner of the dealership that were made prior to 2016. Please call our Customer Relations Manager, Steve Clifford, on his cell phone at 540-623-8053 so we can figure out where the communication breakdown occurred and also address any other questions or concerns that you may have. Thank you and we look forward to speaking with you.
I’ve already told you where the “communications breakdown” occurred. In your service Dept. Your gifted representative who handled my appointment told me this was the case. Give the cell phone of your customer relations manager to her.
My Service advisor Teddie provided timely knowledgeable
My Service advisor Teddie provided timely knowledgeable support, explaining everything to be completed and costs associated.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vehardin, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Good explanation of problems and solutions.
Good explanation of problems and solutions. Car ready in a timely manner. Well informed individual.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Toyes, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
If you have a half-day to waste, visit Sheehy
Four hour wait for a simple oil change, and that’s with an appointment. Congrats! That’s 1-star service! Also, VIP package for “enhanced service” purchased at time of sale 2 years ago no longer valid under new management. So this should actually be a -5 review. Now I wonder if the extended warranty I purchased under the old regime is valid now as well? No apologies and much smugness from service rep after wasting 1/2 my day to do a simple oil change, then gladly asks me to pay. No “we will take $5 off for wasting 4 hours of your day” offer extended. I’ll go elsewhere next time. Too much drama and calamity here.
- Customer service 1.0
- Buying process 5.0
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Bill - there seems to be some confusion that we need to address but without more information, we don’t have a way to contact you. Sheehy Toyota of Fredericksburg has offered and honored the VIP program since 2016. We also have honored the commitments of the previous owner of the dealership that were made prior to 2016. Please call our Customer Relations Manager, Steve Clifford, on his cell phone at 540-623-8053 so we can figure out where the communication breakdown occurred. Thank you and we look forward to speaking with you.
Chris was great with my service intake and an honest
Chris was great with my service intake and an honest evaluation was done of what was needed for my car. I thought I might have an oil leak and was happy to hear that I didn't. Tires were recommended and they are definitely needed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JudyJudy, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Knowledgeable respectful and always will go the extra
Knowledgeable respectful and always will go the extra mile to take care of their customers
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Country7777, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Received great service from Chris Cooper.
Received great service from Chris Cooper. Explained everything in detail. So helpful. Have recommend him to friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Splitsends4u, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Was very pleased with the service i received from Chris Cooper. Will recommend him to my friends.
Friendly personnel and fast service, they explained
Friendly personnel and fast service, they explained everything before service is performed, so you won’t get any surprises
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
EDR, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.