Reviews
Excellent service, timely communication good follow up
Excellent service, timely communication good follow up and returned all calls. Will use this dealership again
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
JCC, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Mike answered all our questions clearly and maintained
Mike answered all our questions clearly and maintained communication with us while we waited for the service to be completed. Excellent people skills!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
fetch-coveys.0e, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Mike answered all our questions clearly and maintained communication with us while we waited for the service to be completed. Excellent people skills!
Great service experience.
Great service experience. Fast, friendly , professional service advisor. Very clean waiting area and drive through lanes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thunder5062, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Very quick service and great communication.
Very quick service and great communication. Kevin was my service advisor and I highly recommend him.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Atticraider, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Great service and professional employees.
Great service and professional employees. I stopped in without an appointment and they completed all work quickly with no issues. Highly recommended!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mdmartin92, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
stole a $2,500 "refundable" deposit from me.
They literally stole a $2,500 "refundable" deposit from me. They pressured me into putting a deposit down on a car that could not be delivered for a couple weeks, and with the supply chain bottlenecks i figured it couldn't hurt to put a deposit down while shopping around. After all, i could cancel it if i needed. Wrong. This dealership has ghosted me. I have called, emailed, gone through facebook messenger, every vector i can think of, they won't return calls and won't communicate. I have disputed the charge with my credit card company, but they are asking for documentation about the case. This is difficult to do, as there is minimal paperwork and lots of verbal information exchange. This is a criminal organization.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Henry - we think you may have posted this review for the wrong store. Sheehy Toyota of Fredericksburg has never taken a $2500 deposit for an ordered vehicle. We have looked through all of our records and we do not see any customer or order matching the details you have provided. Please call our Quality Assurance Manager Steve Clifford on his cell phone at 540-623-8053 so that we can figure out if there is something we have missed. If we did make a mistake, it will be corrected immediately.
The entire process was smooth, easy, and quick .
The entire process was smooth, easy, and quick . Very friendly staff,girl handling service management great!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Mandeep dhillon, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Billy Did an excellent job.
Billy Did an excellent job. The whole maintenance process was quick and professional. Good job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joeagreene, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Shane at Sheehy Toyota was awesome.
Shane at Sheehy Toyota was awesome. The response to service was extremely fast and very well communicated. Plus, he took the time to go over all of the service that was done to my vehicle and even showed me how to jump start it if I run into a similar issue in the future. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Heather Reich, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Excellent service, especially Josh who managed it.
Excellent service, especially Josh who managed it. I was kept informed and work was exceptional. Cannot bet genuine Toyota parts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Oreillysm, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.