Reviews
I received excellent service while my vehicle was being
I received excellent service while my vehicle was being repaired at Sheehy Toyota of Fredericksburg. My service advisor Shane was a great help and should be commended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Masterdee720, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
They offered great service.
They offered great service. It was fast and sufficient. They kept me informed of the status of the vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
RB, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Service department was prompt and courteous.
Service department was prompt and courteous. The facility was clean and the costs were reasonable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Toshbowe, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Chris was very courteous, professional and efficient.
Chris was very courteous, professional and efficient. I am very happy with the service I received at Sheehy Toyota.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Rodneybonch, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Sheey dealership is very professional and competent with
Sheey dealership is very professional and competent with reasonable repair cost. I have never had a bad service experience with them. Josh, my service advisor went out of his way to meet my needs in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Richard.lay, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Since Sheehy bought Rosner Toyota (Fredericksburg),
Since Sheehy bought Rosner Toyota (Fredericksburg), service has been horrible. Every time I get my oil changed, they put the wrong mileage on my invoice. I'm supposed to get free oil changes for as long as I own my car, but they refused to do my last oil change because I hadn't driven enough miles, although that's the mileage I have always gotten it changed. Their excuse, it costs them too much to do early changes.
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear that you had a negative experience at Sheehy Toyota. When Sheehy purchased this dealership from Ron Rosner, much of the staff stayed through the transitions. Most of our management staff today were originally part of the Rosner team and we do our best to continue keeping our customers satisfied. The Sheehy organization made a commitment to follow through with the promises made by the previous owner. Our commitment is to provide oil changes as per the Toyota recommended schedule. If the vehicle was originally provided with full synthetic oil (which most have been for quite some time now), we provide that same product. Our customers are welcome to chose a more aggressive maintenance schedule than Toyota recommends but that would be at their expense. If you wish to have a more detailed discussion on the maintenance needs of your Toyota, feel free to call our service director Bill Benson here at the store. Bill has been with this location for many years and would be happy to discuss your specific situation - (540)- 710-8596.
The service writer, Mr Cooper, plus the 10k service on my
The service writer, Mr Cooper, plus the 10k service on my car was very good.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
j8buckley, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
It’s a great facility.
It’s a great facility. There are times the wait time for service are longer than normal and the Techs has no one at their counter.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Brown3, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Have been going there since Sheehy took over from Ron
Have been going there since Sheehy took over from Ron Rosner. Very smooth transition I thank you for that.👍
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jokerbike2006, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.
Dealer was courteous, responsive, and timely in the
Dealer was courteous, responsive, and timely in the servicing of my vehicle. I am satisfied with this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Obpinnock56, thank you for your kind review; we are happy to pass along your comments to the team here at Sheehy Toyota of Fredericksburg! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day.