Five Star Ford

(8,646 reviews)
Visit Five Star Ford
Sales hours: 8:30am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 8:30am–9:00pm 7:00am–7:00pm
Tuesday 8:30am–9:00pm 7:00am–7:00pm
Wednesday 8:30am–9:00pm 7:00am–7:00pm
Thursday 8:30am–9:00pm 7:00am–7:00pm
Friday 8:30am–9:00pm 7:00am–7:00pm
Saturday 8:30am–9:00pm 8:00am–4:00pm
Sunday Closed Closed
2022 state dealer award
View 22 awards
2022 state dealer award 2021 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2016 state dealer award 2014 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (817) 854-3653 (817) 854-3653
Used (817) 854-3654 (817) 854-3654
Service (817) 854-3656 (817) 854-3656

Reviews

(8,646 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Five Star Ford from DealerRater.

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My review is for my salesman Alfred.

My review is for my salesman Alfred. I've been buying my vehicles from him since 2008. My recent vehicle purchased was because my old one gave me major issues and could not be repaired, was highly upset but Alfred put my mind at ease at helped me and put me into a newer and better vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Makes the process of buying a vehicle from out of state

Makes the process of buying a vehicle from out of state very easy! Most of the process was completed prior to arrival.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Alfred was extremely easy to work with.

Alfred was extremely easy to work with. He definitely made us feel less anxious about the entire buying experience. We'll definitely be back later to buy my husband a truck and hopefully Alfred can help us again! The facilities are very clean and welcoming. Everyone we encountered addressed us and it was overall very pleasant to be there.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

William May was incredibly helpful.

William May was incredibly helpful. He invested a lot to coordinate with another dealership and even negotiated a new engine.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Totally enjoyable purchase experience.

Totally enjoyable purchase experience. Low stress but high on letting the customer express their needs. (What vehicle can meet your needs.)

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I messaged the General Manager about a problem with the

I messaged the General Manager about a problem with the collision repair shop and he responded to me within 12 hours and took immediate action.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Alfred and the entire team at Five Star were amazing!

Alfred and the entire team at Five Star were amazing! They were all so friendly and helpful!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The best dealership in DFW!

The best dealership in DFW! Whether it’s purchasing a vehicle or servicing your vehicle This is where you want to come!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Fantastic people.

Fantastic people. From negotiating the deal (remotely via email and text) to finalizing the deal and picking the car up. Gary, Lewis, and the rest of the team at Five Star Ford were awesome. Each encounter reinforced how good they are at this process. I found them all to be courteous, professional, and accommodating. That's not to say that they gave me everything I wanted but it was one of my top car buying experiences.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lewis was great from beginning to the end!

Lewis was great from beginning to the end! Made the process as easy and pleasant as possible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.