Five Star Ford

Took vehicle in for regular service. Was told it had a bad front motor mount. I explained to Leymi I had the PREMIUM extended warranty and according to my copy of 'terms and conditions' it should be covered. Leymi informed me it was NOT covered. I needed car back as soon as possible, so i agreed to pay for repair myself. Upon returning home, I called Ford and found out is WAS covered. It took me calling Davis Hill , in finance, from whom I purchased extended warranty from, then to be 'handed off' to M.M. Ross who seemed to not want to 'give me the time of day' about rectifying my problem. O took copies of "term and conditions' and repair bill down and personally handed them to him. He said he would get back to me in a 'day or two'. 4 WEEKS later NO response, so I finally got in touch with Josh Fichter, the GENERAL manager and he looked into it and agreed it WAS covered and I would have refund coming in mail. That was THREE weeks ago and NO refund.Seems this managements word isn't worth much. Dealership already lost one vehicles sale to my immediate family. Looks like I need to find a Ford dealership whose word means something these days.. Back a few years ago, when Terry Rich was GM, NONE of this would have dragged out as long as this has.. STILL WAITING John Kulak

Alfred was a joy to work with. He helped us through some difficulties and made buying a car a pleasure.

I worked with Alfred for several weeks. I think he is one of the best salesmen. He was very attentive and worked very hard to find the exact vehicle that I wanted. He was very patient during the negotiations and I would highly recommend that you use him if you are looking for a Ford vehicle. I don't think you could find a better person to work with.

I would give our salesman, Darrin Clive, 10 stars if I could. He went the extra mile to find the specifc truck we wanted and transfer it to 5 Star. Hugely appreciate his exemplary level of service.

Alfred is the best car salesman we have ever worked with. He was patient and kind through a difficult sale. He is not just a good salesman, he is a good person.

Alfred is the best car salesman we have ever worked with. He was patient and kind during a difficult sale.

Lewis was a great salesman, keeping me updated during the sales process and giving me the best deal possible. I'm thankful for his service - without him, I wouldn't be driving this amazing car.

Lewis was tremendously quick with answers to my questions. He is a very respectful representative of 5 star ford

Lewis is a credit to your organization. The sales manager was very good as well. Thank you for the great experience.

William May went above and beyond to meet my needs. He was able to get the numbers where I wanted them without any haggling.