Galpin Ford

Friendliest most accommodating staff EVER! I've worked with Michael Moses on my previous deal, courtesy of Dave Meadows also. I pick the car, Michael finds it, Dave does the numbers then Michael walks me through the rest, from test drive, to paperwork, working around my schedule, finding the exact choice car I need and not only giving me a great deal, but going above the call of duty to offer additional options to my car AFTER the deal is closed, and taking my family to dinner! You simply can't make that up, this is the real deal and no other dealership went to those lengths for me. And, it's not like I am buying a luxury, but I get treated just the same like a VIP. Michael is showing his son Josh the ropes of good service, and it pays. Rare to see such pride and legacy in one's work, especially in an industry that can have a reputation for the opposite. I plan on being a customer for life there!

I've worked with Michael Moses on my previous deal, courtesy of Dave Meadows also. I pick the car, Michael finds it, Dave does the numbers then Michael walks me through the rest, from test drive, to paperwork, working around my schedule, finding the exact choice car I need and not only giving me a great deal, but going above the call of duty to offer additional options to my car AFTER the deal is closed, and taking my family to dinner! You simply can't make that up, this is the real deal and no other dealership went to those lengths for me. And, it's not like I am buying a luxury, but I get treated just the same like a VIP. Michael is showing his son Josh the ropes of good service, and it pays. Rare to see such pride and legacy in one's work, especially in an industry that can have a reputation for the opposite. I plan on being a customer for life there!

This was the easiest, most awesome car buying experience ever! Helps when you know kind of what you want and whom you wish to deal with. Dealt with Mike Moses and his son, Joshua. A Father son team--- - have bought so many cars from Michael- however, this was the most fun ! In addition, the finance person, Tabitha Pennington was the best finance person ever! Made the whole process well worth it!

I have been considering buying a used (new to me) car for some time. I finally decided to go to Galpin Ford to see Matthew Sanes at the recommendation of a friend. My intentions were to compare and drive a few cars to see what I liked so I test drove the Ford Edge. I thought I wanted the Flex but hated the set-up of the seats, so drove only the Ford Edge. I finally decided on a 2008 Limited over a 2012 Edge and I LOVE my purchase. The salesman, Matthew, really made the experience easier. He was upbeat, nice and when issues popped up he was very relaxed about it. We were there for a long time, but I guess that's just the process of buying a car. The only problem was our financing rate was a little high, but that's okay as we will just refinance for a better rate with our bank. The price of the car was fair, the allowance for our trade-in was fair and they were able to compromise to make a down payment that fit our budget. We recommend this dealership and Matthew and will be back for future cars for us and family members.

I have been considering buying a used (new to me) car for some time. I finally decided to go to Galpin Ford to see Matthew Sanes at the recommendation of a friend. My intentions were to compare and drive a few cars to see what I liked so I test drove the Ford Edge. I thought I wanted the Flex but hated the set-up of the seats, so drove only the Ford Edge. I finally decided on a 2008 Limited over a 2012 Edge and I LOVE my purchase. The salesman, Matthew, really made the experience easier. He was upbeat, nice and when issues popped up he was very relaxed about it. We were there for a long time, but I guess that's just the process of buying a car. The only problem was our financing rate was a little high, but that's okay as we will just refinance for a better rate with our bank. The price of the car was fair, the allowance for our trade-in was fair and they were able to compromise to make a down payment that fit our budget. We recommend this dealership and Matthew and will be back for future cars for us and family members.

I took my Taurus wagon in for a transmission check and emergency brake issue in April. They told me no one was in on Saturday for transmission checks. They discovered I needed rear brakes and rotors as well. I was told it would take a couple of hours. I was there 7 hours. I was also told the emergency brake was completely shot and would be $600 to replace. I passed on that. I signed up for the transmission to be checked, on a waiting list. I received a call May 13th to bring it in on Monday 7:00am. They didn't even touch my car until Wednesday the 18th. I was told they found the problem, and they had to order parts. This was a warranty issue, since I had purchased a new transmission back in Aug. of 2012. I got a call on the 25th that my car was ready. I didn't make it on Thursday, so I picked it up on Friday. I was being charged $209.53 for new transmission mounts. I asked if they were replaced back inn 2012. I was told no, that was separate. I also had to pay $190.75 for a rental car from them. Every dealer I have ever used, when it was a warranty issue, has never charged me for a loaner or rental. I was told he took 5 days off already and that's all he could do. The customer service desk is staffed by "kids" barely out of high school, that made me write and cancel checks, because I was given the wrong total. I was visibly upset at the counter, and the service Manager would not even make eye contact with me, after he heard me asking for his business card. These people may be the largest sales dealer for Ford, but the sure as xxxx don't "get it" when it comes to customer service. I'll never use them again, ever.

First time buyer but i have been with family members when they purchase cars. as my first time buying a car for myself i was blown away by the sales man Andrew Smith who helped me. He actually listens to what a customer needs and will take his time to find you the best fit. He literally walked around the whole inventory to find me the specific car i wanted.

Thanks to Michael and Joshua Moses I am a very happy Galpin Ford customer! I love my new 2014 accord and had the most amazing experience at this dealership! they will go above and beyond to make you happy. I will definitely no go anywhere else to buy a car for the rest of my life!

I couldn't be any happier with my experience of buying a new car at Galpin. I live in San Diego and was working in the LA area for short time. I have twins and the car that I had did not fit the bill. I originally did some searching on line and was looking at the Ford Edge. I made an inquiry and shortly after received a phone call from Gary Judy in the internet department. He scheduled an appointment for me to come in and when I did he introduced me to Nicholas Palatas from internet sales. I explained my situation to Nicholas. First! Thank you Nicholas for being more like a friend than a salesman. Nick was very helpful in introducing me to the line of vehicles. We looked at the Edge, then the Explorer, and then finally what I ended up purchasing, the Flex. Normally when I buy a car I feel like I am the one being run around and pressured, but this time, I actually felt a little guilty running Nick around. He made it his mission to find me exactly what I needed. His patients and understanding of what I was looking for mixed with his light hearted personality actually made this experience Fun.. Yes, Fun! When all was narrowed down to what I was looking for it came time for the brass tax. MONEY. Folks, between Nick and the Sales manager Sam Mongeau, these two searched their inventory to find the absolute best fit. Everything I was looking for, with all the toys and an even better finacial outcome than I expected. I can only recommend that if you are looking for a new Ford, whether you know exactly what you want to buy or if you are like me, really needing someone to help you find exactly what you need with everything you want, do not hesitate, ask for Nicholas Palatas, tell him the Mushroom guy recommeded him and I know he will find you the best possible car with the best possible deal. Thank you Galpin Ford for putting someone like this on your team to assist customers. I will be returning when it's time to buy again!!

I've bought several vehicles from Galpin Motors, but for some reason (maybe it's the distance from my current residence), I figured I would go to Galpin Motors last. Big mistake, I should have gone to Galpin first. Poor customer service and lousy sales staff made me exhausted from just test driving vehicles at other dealerships. I finally went to Galpin, told them what I needed, Blake Johnson, David Rogers, & John Bressin made my car buying experience very quick and exceeded my expectations. They assisted with my need to stay within budget, and even saved me enough money to add a 2 year 24k mile comprehensive warranty. 2 big thumbs up, ask for Blake, David, or John. They will treat you with respect, dignity, and will help you get a great deal! Zak Allen