Les Stanford Chevrolet Cadillac

(1,001 reviews)
Visit Les Stanford Chevrolet Cadillac
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award
New (313) 915-4644 (313) 915-4644
Used (313) 731-6430 (313) 731-6430
Service (313) 731-0678 (313) 731-0678

Reviews

(1,001 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Les Stanford Chevrolet Cadillac from DealerRater.

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This was the first time that I had to bring my 2023

This was the first time that I had to bring my 2023 corvette in for service, they replaced the defective battery, changed the oil and installed 2 radiator screens on the front, all the work was completed in the same day, I would highly recommend this dealership, I’m am very annal when it comes to my cars, kudos to Mike the service manager and the professional team at Les Stanford Chevrolet.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Had my Lease car in for oil change and tire rotation.

Had my Lease car in for oil change and tire rotation. When I checked tire pressure it wasn't checked.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Service Representatives are polite, courteous and

Service Representatives are polite, courteous and respectful and keep you apprised of the status of service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Best for normal service, in a timely manner, they are

Best for normal service, in a timely manner, they are also great for the unexpected break down. Service Writer was excellent Mike M

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

The dealership service area is clean, coffee available

The dealership service area is clean, coffee available and the staff is very friendly, they open early.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Took my 2022 silverado in for service for a radio

Took my 2022 silverado in for service for a radio problem. Can not get text messages or text message notifications on the radio. So when I am in my truck I have no clue when someone texts me. After several weeks at the dealership they could not figure out what to do and ended up sending it to the body shop for paint repairs. Scott Estey was my sales rep. DO NOT USE HIM. I called Scott about a scratch that went down the whole passenger side. He kept telling me he would speak to the bodyshop and just gave me the run around for al.ost 7 months. I was able to talk with the sales manager Cory and he made it right asap. Thank you Cory. My service guy Mike Mcdonald was great but in the end the tech could not get my radio working right. So now I have filed a complaint with Gm over this radio problem. Also the bodyshop broke a push pin on my door panel causing the pin to damage the door panel. There was a module hanging from under my truck that should have been installed behind the license plate. I had to fix both problems myself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This was a terrible experience.

This was a terrible experience. My car was there over a week and no one contacted me one way or another even though they said they would. I had to call them 3 different times to get the status. When they finally were able to give me a estimate for the work, they asked me for the last 4 digits of my social security number. When I wasn't willing to give them that they said I had to physically come in to sign off on it. I decided to take it elsewhere. When I asked for the estimate they had givene on the phone in writing, they hand wrote. Never once apologized for never getting back to me. Terrible customer service!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you genuinely for providing this very valuable feedback. We are so sorry to hear that this was your most recent experience with us. We would love to discuss this further with you so we can help to resolve your current situation as well as any future operational issues. Please contact us and ask to speak directly to our Service Director. We can be reached at 313-457-0364.

James Quinn was excellent.

James Quinn was excellent. He was thorough, thoughtful and a pleasure to deal with. Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Great Dealership, I told them what I wanted and they

Great Dealership, I told them what I wanted and they delivered. Third purchase from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Les Stanford is so easy to deal with.

Les Stanford is so easy to deal with. My salesperson Wes texted with me like an old friend and made the sale seamless. I’m always treated like family…and although I’ve never had a major repair, service is always on point with my maintenance. Great overall service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.